No sound
• Check if the speaker is ON.
• Try to turn up the volume using the volume control or remote control.
• Ensure the audio cables are firmly connected and the input is set correctly on the speaker.
• Check if there is a signal output from the audio source.
Cannot connect via Bluetooth
• Make sure the speaker is switched to Bluetooth input. If it is in other audio input modes,
Bluetooth will not connect. Disconnect from any Bluetooth device by pressing and holding the
" " button, then try again.
• Effective Bluetooth transmission range is 10 meters; please ensure that operation is within that
range.
• Try another Bluetooth device for connection.
The R1380DB does not turn on
• Check if main power is connected, or if the wall outlet is switched on.
Noise coming from speakers
• EDIFIER speakers generate little noise, while the background noise of some audio devices are
too high. Please unplug audio cables and turn the volume up, if no sound can be heard at 1
meter away from the speaker, then there is no problem with this product.
Troubleshooting
To learn more about EDIFIER, please visit www.edifier.com
For EDIFIER warranty queries, please visit the relevant country page on www.edifier.com and review
the section titled Warranty Terms.
USA and Canada: service@edifier.ca
South America: Please visit www.edifier.com (English) or www.edifierla.com (Spanish/Portuguese)
for local contact information.
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