9
PRODUCT WARRANTY
WARRANTY CONDITIONS
SolMate® comes with a 2-year warranty. Additional product and performance warranties apply to
individual components and are guaranteed by the respective manufacturer.
These are currently as follows:
• Warranty: 2 years (free service or, if necessary, replacement of components, including transport
costs).
• Performance Warranty: 25 years on the photovoltaic panel. This warranty must be claimed
• Product Warranty: 15 years on power electronics (inverter). This warranty must be claimed
directly with the manufacturer under their warranty terms.
THE WARRANTY DOES NOT APPLY
• in cases of improper installation or mishandling of the components.
• in case of deep discharge of the battery if the storage unit has not been used for an extended
period and was not properly shut down beforehand (see "CARE AND MAINTENANCE" on p.6).
• in case of damage or modification by the customer or third parties (accident, transport, etc.)
• in case of damage due to natural events (fire, flooding, etc.)
• in case of non-compliance with safety and warning instructions, operating errors,
improper use, or excessive strain.
• in case of improper use (e.g., use of unsuitable photovoltaic panels, reverse polarity,
overvoltage damage).
• if SolMate® is opened without authorization from EET.
directly with the manufacturer under their warranty terms. For more information
about the panels, visit www.eet.energy/en/documents.
The warranty is valid from the delivery date, while the voluntary product and performance
warranty starts from the invoice date.
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