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Since the software of SolMate® and the MySolMate app is continuously updated, you can find
the complete and latest version of our most frequently asked questions in the HELPDESK
section. If you encounter any issues during installation, commissioning, or later use, please check
our HELPDESK section on the website.
Here are answers to some of the most common questions about SolMate®:
What should I do if I don’t use SolMate® for an extended period?
You can find this information in the third paragraph under "MAINTENANCE AND CARE" on page
6.
Can I use SolMate® as an emergency power supply?
SolMate® has a built-in socket that can be used in case of a blackout. If your household power
fails, you can use it to keep essential devices running.
Can the storage unit be placed outside in wind, rain, snow, ice, or thunderstorms?
The housing is designed for protected outdoor use. If possible, we recommend placing the
storage unit under a canopy or roofed area.
Does storing the unit outdoors in summer and winter affect battery lifespan?
Unlike lithium-cobalt batteries found in smartphones, the lithium-iron-phosphate (LiFePO4)
batteries used in SolMate® are extremely durable and temperature-resistant. This ensures a
long lifespan even in outdoor conditions. However, for optimal performance and longevity, the
battery operates best at 20°C.
If the power goes out in my home, does SolMate® continue feeding electricity into the grid?
No! For safety reasons, SolMate® automatically disconnects from the grid during a power
outage. However, its built-in socket allows you to power essential devices during a blackout.
How long can electricity be stored?
The storage unit has a capacity of 1.44 kWh / 1.2 kWh, and the stored energy remains in the
battery until used. If no power is consumed, the battery stays charged for several weeks as long
as the storage unit is turned off. However, the system is designed as a buffer—charging during
the day and supplying stored energy in the evening and at night.
SolMate® feels hot in the upper third—should I be concerned?
No, this is normal and not dangerous. The power electronics are located in the upper section,
where temperatures can reach up to 60°C. If the temperature exceeds this, turn off the device
and contact us.
Can I place an energy meter between SolMate® and my household socket?
You can do so temporarily, but not long-term. Energy meters, including those from our shop, can
be used with LightMate systems to measure energy flow. However, they are not recommended
for SolMate®, as they may interfere with SolMate®'s measurement signal. Instead, you can
monitor the feed-in power via the MySolMate app or
mysolmate.eet.energy.
HELPDESK
GOOD TO KNOW
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