40 56-VOLT LITHIUM-ION ELECTRIC LAWN TRACTOR — TR4200E
WARRANTY POLICY
For warranty service or to make a claim, please visit our Warranty Portal at egopowerplus.com.au/warranty-policy, alternatively you can contact
EGO customer service via the following: Australia 1300 000 346,
New Zealand 0508 000 346.
Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (“Chervon”) warrants to the
original domestic purchaser that this product will be free from defects in materials and workmanship for 5 years from date of purchase, and any
battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase.
Warranty for commercial use is 1 year on all product, battery and chargers. The Commercial Range Product Warranty for commercial users is 2
years for commercial tools, commercial batteries and commercial chargers. Please refer to product warranty table below for further clarification.
The warranty period for routine accessories, consumables or maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tyres,
anti-scalp wheels, brake discs, blades, trimmer heads, chain bars, saw chains, augers, blower nozzles, and all other EGO accessories is 90 days for
residential purpose, 30 days for industrial, professional or commercial purpose. These parts are covered for 90/30 days from manufacture defects
in normal working conditions.
To make a claim, call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Any handling and transportation
costs (and other expenses incurred in claiming this warranty) are not covered by this warranty and will not be borne by Chervon. The replacement
product or part or repaired product will be made available for your collection at an address nominated by Chervon. Where a valid warranty claim
is made, Chervon will replace the defective product or repair the fault. Where the product is repaired, Chervon may use refurbished parts. This
warranty does not cover normal wear and tear, misuse or abuse (including overloading of the product beyond capacity and exposure to water or
rain), accidents, neglect or lack of proper installation, and improper maintenance or storage. This warranty does not cover the damage resulting
from modification, alteration or unauthorised repair. This warranty does not cover normal deterioration of the exterior finish, including but not
limited to scratches, dents, paint chips, or to any corrosion or discolouring by heat, abrasive and chemical cleaners. This warranty is void if the
product has been used for rental purpose. This warranty may also be further limited or voided as specifically detailed in the product Manual.
Chervon has no other liability under this warranty. The benefits to you given by this warranty are in addition to other rights and remedies imposed
by State and Federal legislation that cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law and the New Zealand Consumer Guarantee Act 1993. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. The warranty applies to the original purchaser and applies only to purchases made
from authorised EGO Dealers, which can be confirmed on the website store locator. For avoidance of doubt, 3rd party online stores such as eBay,
Gumtree, Amazon, etc. are excluded.
Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. 3178.
Ph Australia; 1300 000 346. Email: support@egopowerplus.com.au
Chervon New Zealand Subsidiary Ltd, 4th Floor, Smith & Caughey Building, 253 Queen St, Auckland, 1141.
Ph New Zealand; 0508 000 346. Email: support@egopowerplus.co.nz
PRODUCT OR MODEL #
LIMITED WARRANTY FOR CONSUMER
USE
(PERSONAL, HOUSEHOLD USE)
LIMITED WARRANTY FOR PROFESSIONAL
USE (ANY COMMERCIAL, AGRICULTURAL,
INSTITUTIONAL,
OR INCOME-PRODUCING USE)
EGO Power+ Outdoor Power Equipment and Portable
Power Products
5 years 1 year
EGO Power+ Battery Packs and Chargers 3 years 1 year
Specic warranties apply to the products below:
Commercial Tools* 5 years 2 years
Commercial Batteries & Chargers** 3 years 2 years
Mini Bike (MB1000E) 1 Year N/A
Accessories / Consumables 90 Days 30 Days
*Commercial Tools include: BCX3800, BCX4500, BHX1001, CSX3000, CSX5000, EDX2000, HTX5300-P, HTX5300-PA, HTX7500, LBPX8000,
LBX1000, LBX6000, LMX5300SP, PPX1000, PTX5100, PSX2500, PSX2510, STX3800, STX4500.
**Commercial Batteries & Chargers include: BAX1501, CHU6000E, CHX5500E, HC2240T, PGX1400PB, PGX1600E-H, PGX3000D.
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