14
TROUBLESHOOTING
Never try to repair the soundbar yourself. If you encounter any problems when using this
unit, check the following points before seeking for service.
Problem Solution
No Power • Ensure that the Switching Adaptor is connected to
power socket outlet.
• Ensure that there is power at the DC outlet.
• Press standby button to turn the unit on.
Remote control does
not work
• Before you press any SOURCE button,
first select the correct source.
• Reduce the distance between the remote
control and the unit.
• Insert the battery with its polarities (+/-)
aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor
on the front of the unit.
No response from
the unit
• Disconnect and reconnect the DC power
plug, then turn the unit on again.
I can’t find the
Bluetooth name
of this unit on my
Bluetooth device for
Bluetooth pairing
• Ensure the Bluetooth function is activated on
your Bluetooth device.
• Ensure you have paired the unit with your
Bluetooth device.
No connection
between the
main unit and the
subwoofer
• Ensure the mains cables of the main unit and
the subwoofer are both connected securely
to the mains power socket.
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