Ekopower Ekoheat 4000

Questions and Answers

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Michael AlvaradoAug 9, 2025
What to do if the red alert is flashing on my Ekopower Ekoheat 4000 Boiler?
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  nruizAug 9, 2025
  If the red alert is flashing on your Ekopower Boiler, it might be because a sensor is connected to the controller in the settings but not physically present. To resolve this, go to the menu, then 'fitters settings,' and then 'optional equipment.' Find the sensor that is marked as 'Yes' and change it to 'No.' If needed, unplug the boiler from the power socket and then turn it back on.
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Mark SotoAug 19, 2025
How to fix 'Alert burnt out' on Ekopower Ekoheat 4000 Boiler?
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  janejohnsonAug 19, 2025
  If you receive an 'Alert burnt out' message on your Ekopower Boiler, several factors could be responsible. First, ensure that the pellet supply is correctly adjusted by weighing the pellets. Next, check if the photo sensor is dirty; clean it, and replace it if necessary, ensuring a minimum of 100 lux on the display during full operation. Also, verify that the minimum setting isn't too low, and increase it to 25-30 if needed. Finally, consider updating to the newest software version.
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mooremaryAug 29, 2025
What to do if my Ekopower Ekoheat 4000 Boiler shows 'Alert ash plate'?
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  Tyler JohnsonAug 29, 2025
  If you're getting an 'Alert ash plate' on your Ekopower Boiler, start by checking the micro switch manually to see if it clicks; clean it or replace it if necessary. Then, inspect the ash plate for slag accumulation and clean it. Also, ensure the screw stick is greased with aluminum paste, and if the screw block is worn out, replace it.

Summary

Mounting the Ekoheat Pellet Boiler

Initial Start-up Procedures

Date, Time, and Ashplate Calibration

Auger Calibration and Final Setup

Calibrate the auger for optimal fuel feeding and complete final assembly.

The Controller Interface and Settings

Display and Control Buttons

User Settings: Boiler and Fuel Parameters

Adjust boiler temperature, fuel input rate, and fan settings.

Domestic Hot Water (DHW) Priority Settings

Fitter Settings

Ignition Fuel and Ash Plate Settings

Flue Suction and Airflow Optimization

Optimize flue suction and airflow for efficient combustion.

On;Off Operation Mode

Boiler Efficiency and Setpoint Adjustments

Fine-tune maximum efficiency and set boiler stop/start temperatures.

System Restore and Software Update

Reset to factory defaults or update the controller software via USB.

Advanced Menu Functions

Self-Testing and Component Verification

Test boiler type, sensors, and individual components for proper function.

Maintenance and Cleaning

Cleaning Preparation and Hopper

Ashpan and Burner Cleaning

Procedures for emptying the ashpan and cleaning the burner tube.

Ash Plate and Photo Sensor Care

Flue Box and Duct Cleaning

Electrical Control Board Diagram

Optional Equipment Details

Fault Finding and Troubleshooting

Burner and Ignition Issues

Addresses issues with burner connection, ignition errors, and airflow.

Power and Circuit Breaker Faults

Boiler Alerts and Indicators

Troubleshoots alerts for burnt-out components, ash plate issues, and red alerts.

Combustion and Chimney Problems

Software Update Procedure

Controller Software Installation

Detailed instructions for installing the software on the controller.

Boiler Size Configuration Post-Update

Technical Specifications

Warranty Information

Warranty Claims and Contact

Warranty Coverage and Conditions

Details on what is covered, limitations, and required conditions for warranty.