Elan HR2 - HR2 WI-FI TROUBLESHOOTING; Testing HR2 Connectivity; Troubleshooting Connectivity Failures

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Recommended HR2 Wi-Fi Connectivity troubleshooting steps:
1. Review all of the information under Wi-Fi Connections above.
2. Download one of the free wireless site analysis tools (such as “inSSIDer”) and perform a basic
Wi-Fi site survey. Check the site for other Wi-Fi networks. Determine all of the SSIDs in use and
which channel they are using. You will want to use a SSID that is not in use and set the channel
as far from any utilized channels as possible.
3. Configure your WAP or Router using the SSID and channel determined in step 1 above with no
encryption.
4. Configure the HR2 for this SSID with no encryption as described in HR2 Configuration Above.
5. Verify the radio configuration on the HR2 completes successfully by watching the screen when it
is disconnected from the configurator. There will be notification on the HR2 screen during this
process.
6. Test the HR2 connectivity.
a. If this test succeeds and the HR2 connects to the system then the encryption settings or
type may be causing the problem.
i. First check your WAP or Router settings and re-download the SSID and
encryption settings to the HR2.
ii. If it still fails then check the table above for encryption settings that work with the
ELAN HWRTR100 and try another encryption method.
b. If this test fails then your WAP may be faulty or incompatible with the HR2. Try using the
ELAN HWRTR100.