13-1
WARRANTY
CARAVAN/MOTORHOME
WARRANTY COVER
(1st Owner only)
Introduction
At The Explorer Group Ltd we are confident
that our new motorhomes are engineered using
the latest manufacturing techniques and
advanced materials technology ensuring that,
when buying one of our products, you are
buying the very best. We extend this philosophy
to our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new motorhome is purchased and
comprises two key elements:
1. Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new Elddis products
manufactured from 2012 model year onwards.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original product
specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the following
items:
• Microwave
•TV
•Tyres
• Batteries
• Windows and glass
• Deterioration of exterior paint work
• Soft furnishings, carpets and floor coverings
• Entertainment equipment
• Fluorescent tubes, bulbs, LEDs and fuses
• Plastic and GRP exterior panels
• Plastic products including A-frame covers,
wheel spats and shower trays
• Minor adjustment of blinds, hinges, catches,
stays and doors
Ten year body integrity warranty
Elddis products are covered against water ingress
damage for 10 years from the original date of
purchase of a new product. (6 years for
subsequent owners from the 1st owners original
date of purchase). This applies to water ingress
through any permanently sealed seam joints.
In order to comply with the terms of the above
cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a
problem with your motorhome please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any approved
Elddis Retailer or Service Centre may carry out
work at their convenience or discretion, but are
not obliged to do so.
All Elddis products are classed as portable and
therefore all work under warranty requires the
motorhome to be delivered and collected from
the selling retailer.
Conditions attached to the warranty cover
All warranty work must be undertaken by a
current Elddis approved retailer or Service centre.
•You must retain the original sale invoice for
the motorhome.
• All new motorhomes must be registered with
The Explorer Group Ltd within 6 weeks of
purchase as new. Your retailer can forward
this information to us. Please keep us
informed of any name or address changes by
using the Notification of Change to Name and
Address form.
• The motorhome must have an annual service
and damp check carried out by an Approved
Elddis Retailer or Service Centre. Original
invoices and damp reports must be retained
as proof that the annual services have been
carried out in accordance with our warranty
terms.
• Service intervals:
a) In years 1, 2, and 4 through to 9 the
service must be completed no more than
60 days either side of the anniversary of
the date of purchase.
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