18-2
GENERAL QUESTIONS
Q. I Have A Problem With My motorhome,
Who Can Help Me?
A. We would always recommend that you contact
your supplying Retailer. Your local Explorer Group
Retailer or Explorer Group Approved Service
Centre may be able to assist. An inspection can
then take place and the necessary course of
action agreed.
Q. I Am Unhappy With The Service I Have
Received From My Retailer/Service Centre,
Where Do I Go From Here?
A. We would recommend that you write to your
Retailer/Service Centre, detailing your problems
and requirements, requesting a response
explaining how they will resolve your complaint.
A copy of your letter can also be forwarded to
The Explorer Group Customer Services
Department, quoting the serial number of your
motorhome and the name of the Retailer/Service
Centre. Please be assured that we will assist your
Retailer/Service Centre in resolving any
problems.
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