ElectrIQ EQDO1BLACK - Product Support; Troubleshooting

PRODUCT SUPPORT
17
TROUBLESHOOTING
SYMPTOM
CAUSE /
SOURCE
TROUBLESHOOTING
CHECKS
SOLUTION
Oven not
heating
Open circuit on the
heating element
Check elements at
the harness
connection point.
Replace
elements or
replace
harnesses if
needed.
The door was not shut
tightly.
Check for
obstructions and
damage to the door
seal and close the
door tightly.
Check for
obstructions
and close the
door tightly.
Lamp not
working
The light bulb has
burned out.
Replace the light bulb.
Replace the light
bulb.
Outer Glass Broken.
Damaged after
shipping.
Check packaging condition
Replace door glass.
The Inner Door
Glass is Broken.
Damaged after
shipping.
Question for incident
details.
Replace door glass
Cold item placed
on hot glass
Question for incident
details.
Replace door glass
Item dropped on
window pack.
Question for incident
details.
Replace door glass
Food burnt or oven
bakes unevenly.
Food placed in the
oven during Pre-heat
Check the food is not in
the oven before Preheat
Do not put food
into the oven
during
preheating
Food may be too close
to the heating element.
Check the position of
the rack or baking tray
Make sure the food
is placed correctly in
the oven
Temperature setting
too high for recipe or
quantity of food
Check the
temperature setting.
Verify the
temperature setting
against the recipe.
Use the correct
temperature setting.