TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The motor slows
down or stops during
operation.
Dough sticks onto the
side or bottom of bowl.
Amount of dough may
exceed maximum capacity.
Unplug and remove half and process in
two batches, wait for 20 minutes to
cool down motor then restart machine.
Dough is too wet. Add more flour, until dough cleans the side
or bottom of the bowl.
The motor does not
work.
The appliance is not
connected to the mains.
Make sure to plug in the appliance before
operation.
The appliance
vibrates/moves
during operation.
The rubber feet are wet. Make sure the rubber feet at the bottom
of the unit are clean and dry.
It is normal for heavy loads
(e.g heavy dough, cheese).
Appliance operates at higher
speed than suggested.
Remove half and process in two batches.
Lower down the speed to the
recommended speed setting (available
on 'How to use' section).
Make sure the splashguard is f itted at the
right position.
Motor head doesn't
properly lock in position.
Make sure motor head locks in downward
position.
Appliance operates at higher
setting.
Lower down the speed.
The splashguard is not at
proper position.
Mixture splashes.
Add liquid first before dry ingredient,
increase speed or use spatula to help
incorporate the dough to the tool.
Tool can’t reach the bowl
bottom or side.
Ingredient or flour stick
at the bottom or side
of bowl and not
properly mixed.
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