Problem Possible cause Remedy
The hood fan does not
work properly when the
hood functions are acti‐
vated.
The ambient temperature
surrounding the hood is too
high.
There is insufficient air cir‐
culation inside and around
the hood.
Deactivate the hob and un‐
plug it from the main power
supply. Wait at least 10 sec‐
onds, then plug it in again.
Other suggestions:
Try to cool down the temper‐
ature of the surrounding
area. Take out the hood filter
and remove the residual
moisture from the inside of
the hood. Refer to "Care and
cleaning". Leave the hood
system to dry for one day,
then activate the hood again.
The steam produced
during cooking is not suf‐
ficiently absorbed by the
hood.
The lids on the cookware
are not properly placed.
If your cookware does not
have vented lids, make sure
to tilt the lids so that the re‐
leased steam is directed to‐
wards the hood.
Refer to "Hints and Tips" for
information on the special
Steam Vented Lids recom‐
mended to be used with the
integrated hood.
The hood filter is oversatu‐
rated.
Clean the hood filter and re‐
set the notification. Refer to
"Care and cleaning".
and a number come
on.
There is an error in the
hob. For more details go to
the app.
Deactivate the hob and acti‐
vate it again after 30 sec‐
onds. If comes on again,
disconnect the hob from the
electrical supply. After 30
seconds, connect the hob
again. If the problem contin‐
ues, speak to an Authorised
Service Centre.
blinks.
The wireless connection is
lost.
Restore the wireless connec‐
tion. Check your home net‐
work. If the problem persists,
try to reconnect to the net‐
work. Refer to "Before first
use" > "Changing the net‐
work".
10.2 If you cannot find a
solution...
If you cannot find a solution to the
problem yourself, contact your dealer or
an Authorised Service Centre. Give the
data from the rating plate. Make sure,
you operated the hob correctly. If not the
servicing by a service technician or
dealer will not be free of charge, also
ENGLISH 25
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