9
TROUBLE SHOOTING
If there is a fault, first try to find a solution to the problem
yourself. If you cannot find a solution to the problem
yourself, contact an authorized service center.
Before contacting the Authorised Service Centre:
Switch the appliance on again to see if the problem has
disappeared. If not, switch it off again and repeat the
operation after an hour.
If your appliance still does not work properly after carrying
out the checks listed in the troubleshooting guide and
switching the appliance on again, contact the Authorised
Service Centre, clearly explaining the problem
and specifying:
• the type of fault;
• the model;
• the type and serial number of the appliance (given on
the rating plate).
problem possible cause solution
Appliance not stable
The appliance is not correctly installed Follow the Installation instruction
enclosed to the appliance.
Appliance is not in horizontal position
The appliance is not correctly installed Follow the Installation instruction
enclosed to the appliance.
Performance in terms of oil capture
are not satisfying
Oil and grease on metal filters or
charcoal filters.
Follow the cleaning frequency of
filters as described in the user
manual
Appliance does not work
The appliance is not correctly connected Verify that the main cable is
connected to the motor group or
the plug is connected to the socket
The light does not work
The LED is broken For replacement, contact the
Authorised Service Centre.
Noise of hood is higher than customer
expectation.
Air outlet diameter in the wall is too small,
causing a pressure drop and an increase
in motor speed.
Follow the Installation instruction
enclosed to the appliance.
Product is installed in recirculation mode. Product in recirculation mode (and
using a charcoal filter) will generate
an higher noise than a product in
extration mode.
More than one bend in the
ventilation duct.
If the exhaust system in the building
has multiple bend in or a long
distance, this can increase the
noise of the product.
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