Problem Possible solution
The drum is empty
and the display
shows there is some
weight in.
• Press the On/Off button to deactivate the appliance
and activate it again to set a tare.
The drum is full but
the display shows 0.0
kg.
• You loaded the laundry before activating the appliance.
Press the On/Off button to deactivate the appliance.
• Empty the drum and follow the necessary steps. (Refer to
"Loading the laundry")
After a steam pro‐
gramme, garments
are partially wet.
Make sure that the appliance is accurately levelled. Adjust the
appliance by raising or lowering the feet.
The appliance does
not dry or does not
dry correctly.
• Turn the water tap on.
• Make sure the air filters are not clogged. Check primary
and secondary air filters.
• Make sure the drain filter is not clogged.
• Reduce the laundry load.
• Make sure you have set the correct cycle. if necessary, set
again a short drying time.
The drying cycle is
too long.
• Make sure the air filters are properly cleaned.
• Make sure your laundry load does not exceed the de‐
clared load for the set programme.
• Make sure that the room temperature is in the correct
range.
The laundry is full of
different colours fluff.
The fabrics washed in the previous cycle released fluff of a
different colour:
• The drying phase helps to eliminate some fluff.
• Clean the clothes with a fluff remover.
In case of an excessive amount of fluff in the drum run the
special programme to clean it (refer to “Fluff in the fabrics" for
more details).
After the check, activate the appliance. The programme continues
from the point of interruption.
If the problem occurs again, contact the Authorised Service Centre.
The necessary data for the service centre are on the rating plate.
19.2 Emergency door opening
In case of power failure or functioning
failure the appliance door remains
locked. The washing programme
continues when the power is restored. If
the door remains locked in case of
failure, it is possible to open it using the
emergency unlock function.
Before opening the door:
CAUTION!
Risk of burns! Make sure
that the water temperature
is not too high and the
laundry is not hot. If
necessary, wait until they
cool down.
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