Problem Possible cause Solution
Food placed in the appli‐
ance was too warm.
Allow food to cool to room
temperature before stor‐
ing.
The lid is not closed prop‐
erly.
Check if the lid closes
properly and the gaskets
are not damaged or dirty.
The SUPER function is
switched on.
Refer to "Control panel/
SUPER function" chapter.
There is too much frost
and ice.
The lid is not closed prop‐
erly or the gasket is de‐
formed/dirty.
Check if the lid closes
properly and the gaskets
are not damaged or dirty.
Temperature is set incor‐
rectly.
Refer to "Control panel/
Temperature regulation"
chapter.
The compressor does not
start immediately after
pressing the SUPER, or af‐
ter changing the tempera‐
ture.
This is normal, no error
has occurred.
The compressor starts af‐
ter a period of time.
The temperature in the ap‐
pliance is too low/too high.
The temperature regulator
is not set correctly.
Set a higher/lower temper‐
ature.
The lid is not closed prop‐
erly.
Check if the lid closes
properly and the gaskets
are not damaged or dirty.
The products' temperature
is too high.
Allow food to cool to room
temperature before stor‐
ing.
Many products are stored
at the same time.
Store less products at the
same time.
The thickness of the frost
is greater than 4-5 mm.
Defrost the appliance. Re‐
fer to "Care and cleacning/
Defrosting the appliance"
chapter.
The lid was opened too of‐
ten.
Open the lid only if neces‐
sary.
The SUPER function is
switched on.
Refer to "Control panel/
SUPER function" chapter.
Products to be frozen are
placed too closely to each
other.
Make sure that there is
cold air circulation in the
appliance.
The appliance is positioned
near the heat source.
Refer to "Installation/Loca‐
tion" chapter.
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