Rev. 010710-JA 4
Two (2) year warranty parts and labor (as of June 2007) from defects in
workmanship from purchase date as follows (except for refurbished units as specified below):
Refurbished units carry a 90-day parts and labor warranty.
Demo units or open box items are AS IS items and do not carry a warranty.
Each party will be responsible for one way shipping during the warranty period. Elite Screens is not responsible for
applicable International tariffs such as broker fees and customs duties.
A RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or to
authorize a return for warranty repair. Elite Screens will, at its sole option, replace or repair the defective unit with a
replacement *(see exceptions below) after the defective unit is received. Once the product is received, Elite Screens
will send out a replacement *unit to the customer by ground service (subject to inventory availability). Please do not
return any unauthorized items to Elite Screen, as they will be refused. The RMA number must be included on the
outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on
the shipping label. RMA numbers are valid for 45 days from the date of issue.
Missing Parts must be reported within the 7-day grace period. If reported after 7 days, customer will only be
responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of
the parts and shipping & handling fees.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished) or
based on stock availability.
Please visit link below for full warranty information
For Customer Service and Technical questions, please contact Elite Screens at:
Telephone: 562-483-8198
Fax: 562-483-8498
For Warranty and Service requests please fill out a RMA /Service Form at:
http://www.elitescreens.com/service_form.htm.
Please Visit this link for full Warranty information:
http://www.elitescreens.com/warranty_policy.htm
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