Trouble shooting
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8 Trouble shooting
8.1 Test network connection
If a Tankvision unit can not be accessed from the operators computer you can test the network
connection using the ’ping’ command:
1. Click the Window ’Start’ button and select ’Execute’. The ’Run’ dialog window appears.
2. Enter cmd into the ’Open’ field. The Windows Command Prompt window appears.
3. Try to ping the Tankvision until by typing the following into the command prompt line:
ping xxx.xxx.xxx.xx
Here xxx.xxx.xxx.xx is the IP address of the Tankvision unit.
4. If the pinging is successful and the computer receives an answer from the Tankvision unit, a
message appears as follows:
5. If the pinging fails the message ’Destination host unreachable’ or ’Request timed out’ will
appear: This means that the network is not working properly.
Possible causes are:
– Wrong network settings (e.g. wrong IP address) in the Tankvision unit or the computer.
– Hardware problems (e.g. cable break or improper plugging of the cables)
– Missing power supply of the Tankvision unit
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