Stuck? Confused?
Contact our Technical Support team on:
T: +44 (0)1291446105 | E: support@ener-j.co.uk
Lines are open Mon - Fri (8am to 4pm)
Thank you for choosing ENER-J!
Customer satisfaction is our TOP priority, please let us know how you felt about your experience. Happy ? We are so
happy that you are pleased with our product. Feel f ree to express your newfound joy! Share your experience by writing
a review.
Not Happy ? If you are not fully satisfi ed with the item you received, have any problems like damages, or questions,
please contact us. We typically respond within 24-48 hours.
S K U : SH A5328
E A N : 50 60774553053
Q.1.Trying to pair but comes up failed every time the circle goes round but does not connect.
Please log in to your router or extender and switch off the 5ghz band and restart the hub and then try, If you are still not able to pair
then check for a firewall on your router or extender.
Q2. After installing the doorbell the picture is upside down?
Go into the pen-like icon on the live view and go into basic features and change the Flip mode. If after changing the flip mode if the
problem persists then please delete the doorbell from the app and then add it again to the app that should resolve the problem.
Q3. Getting too many false notifications causing the battery to drain faster?
Please make sure that the doorbell's camera lens does not have any moving object or plants or direct sun rays in its line of sight; It will
pick them up and can send constant notifications. You can try setting the PIR to LOW in such cases
Having Trouble?
Here are some answer...
To Previous Page
Loading...