6 Troubleshooting
1、 No signal on the HDTV
! Check if the HDMI cable is securely connected.
! Check if you have selected the correct HDMI input on your HDTV.
! Set the values of the tuner parameters correctly in the installation menu.
2、 Cannot turn on your product.
! Check if the power connector has completely plugged into the DC socket of your TV.
! Check if the power supply is stable.
3、 Cannot connect to network
! Make sure the network cable is securely connected and he Ethernet work well.
! Make sure Wi-Fi network is connected and the security key for the encrypted network is correct.
! Make sure you select the correct IP address settings.
4、 Some HDTVs cannot display the entire picture
! Setup the screen ratio on your HDTV as automatic.
! On your HDTV, go to Android Setting >Display >Press Screen percent > adjust the percentage of
the screen size.
5、 The remote control does not work
! Make sure the batteries are good and they are inserted correctly in the remote control.
! Make sure no objects block the path between the remote control and the signal sensor area on the
product.
! Make sure the distance between the remote control and the box is no more than using meters.
! Check the batteries for power, and if exhausted replace the batteries in the remote control.
6、 No picture or sound
! Check if the Audio/ Video output connection from the product to TV correctly.
! Press the MUTE button Turn TV on.
7 Specifications
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