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Troubleshooting
This troubleshooting is for both Timer Control and Circuit Board style EF3. It will be
stated if the troubleshooting relates only to one model.
DO NOT:
● Hold the ON / OFF BUTTON down for circuit board model or hold the start-up switch down for timer
control. This is a momentary contact switch and can be damaged if held down too long.
● Service the stove with wet hands. The stove is an electrical appliance, which may pose a shock hazard
if handled improperly. Only qualified technicians should deal with possible internal electrical failures.
● Remove any screws in the firebox without first lubricating them with penetrating oil.
WHAT TO DO IF:
1. The stove will not start.
2. The stove will not operate when hot.
3. The exhaust blower will not function normally.
4. The convection blower will not function normally.
5. Ignitor - Everything else in the stove operates but the ignitor will not light the pellets.
6. The auger motor does not function normally.
7. Control settings (heat level) have no effect on fire (Circuit Board).
8. The Dial-A-Fire has no effect on the fire (Timer Control).
9. The stove will not shut off.
10. The stove keeps going out.
11. Light # 2 on Heat output bar flashing (Circuit Board).
*NOTE: All troubleshooting procedures should be carried out by qualified technicians or
installers.
1. The stove will not start.
General
« Make sure the stove is plugged in and the wall outlet is supplying power.
Timer Control
w Push the Start-up switch. If the stove fails to start, unplug the unit and open the hinged side panels
(held tight with two screws).
w With the stove unplugged, examine all connections. Make sure they are firmly connected and that
there are no exposed wires touching the stove (except the chassis ground wire).
w Check the continuity and placement of connections against the Wiring Diagram in this manual.
w Ensure that the connections to the fifteen (15) minute start-up timer are correct.
w Attempt to bypass the switch by inserting a jumper wire between the red and white wires that attach
to the switch. Plug the stove back in. If the stove starts, replace the switch.
w If this fails, replace the fifteen (15) minute start-up timer.
Caution: Installation of a new start-up timer without checking the ignitor resistance may cause
another failure to the new start-up timer due to a short in the ignitor. The proper resistance through
the ignitor should be 138Ω to 250Ω.
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