7.4) What is not covered? (excluding EnviroRIdes Ex-Demo
Range)
Second-hand product or purchase from 3rd party sellers,
modified, altered or poorly maintained product i.e., an eScooter
left for a prolonged period of outdoor exposure.
Normal wear and tear i.e. punctures, brake discs, brake pads,
brake levers, brake cables, horn, lights, auxiliary extras, water
damage, failure or loss caused by accident, misuse, neglect,
theft, excessive load, transport damage, cosmetic issues such as
fading or scratches and any other wear and tear not arising from
defects in material or workmanship. Instances where failure is
due to wear and tear or poor of maintenance, we offer cost only
servicing and repairs. Please contact us at
services@envirorides.co.uk for any repair queries along with
your order number.
NB. Poor maintenance or neglect may lead to consequential
damage to other components within the eScooter and this
could negate the warranty i.e., loose screws that allow
moisture ingress.
We recommend contacting EnviroRIdes before attempting any
repairs due to the technical features of eScooters. If you are
unsure about a maintenance issue or repair contact EnviroRides
Technical support.
Damage sustained to parts normally covered under warranty by
negligent or unqualified workmanship may negate the warranty.
Turn the power off before repair or maintenance. Install the
parts correctly and do not overtighten as this may cause risk
of damage and failure.
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