We recommend servicing or repair is only performed by a
qualified EnviroRides Technician.
7.5) How to return?
Go to our EnviroRides Warranty Process Page and include
your order number the reason for return and any supporting
photographs, video, and documentation.
The EnviroRides Technical Team will assess the information
provided to determine if we can accept the return. Any damage
to the eScooter of which we’re not informed may void the return
and refund.
7.5) Returns Policy
If after purchase you wish for a refund you have up to 30 days to
notify us and then a further 7 days to return the eScooter. The
goods must not have exceeded 5km on the odometer (all
odometers are logged before dispatch).
Please note: the 30 days return period is to allow you to examine
the goods as you would in a shop. To obtain a refund, the goods
must be returned in “as new” condition with all components
included and MUST be in their original packaging. “As new”
condition is defined as unridden (less than 5km logged on the
eScooters odometer) and without any wear and tear or
noticeable use i.e. dirt, scratches or parts missing. Unwanted
returns will incur a return fee.
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