REV. 12/2020
7
F
Common Problems and Solutions
During the use and maintenance of the lithium-ion battery, the battery or battery system may
have one or more of the following abnormal conditions, please organize the professional
engineers and technicians to perform the necessary processing according to the instructions in
this manual; if you have any questions about the status or solutions, please contact ep dealer
or after-sales service department of the company to obtain professional technical support.
If the battery is found to have abnormal mechanical characteristics such as swelling, cracked
casing, melted casing, and distortion of the casing before and during installation, stop using
the battery immediately, place it in open and well-ventilated space, and contact the after-sales
service.
If abnormalities such as looseness, cracks, cracks in the insulation layer, burn marks, etc. of
the battery's pole pressing bolts, conductive strips, main circuit wires and connectors are found
before and during the installation, stop using the battery immediately, check the reason for
analysis and give it a x;
If the polarity of the positive and negative terminals of the battery is found not match the polarity
identication before installation, please stop using the battery immediately and contact the after-
sales service department to replace the battery or obtain other solutions;
If there is re or smoke happens to the battery, move it to the open air immediately, evacuate
people in time, and pour a large amount of cold water onto the battery to cool it down and put
out the re.
If the battery is found to emit smoke before and during installation, immediately stop using the
battery and bury it with sand, and notify the after-sales service department of the company for
record and obtain technical support;
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