1
EPSON
P
RODUCT
S
UPPORT
B
ULLETIN
Date:
2/16/2002
Originator:
JD
PSB #:
PSB.2002.02.003
Authorization:
Reference:
N/A
Total Pages:
3
Product(s):
Perfection 640U, 1240, 1640, 1250, 1650 & 2450 series scanners
Subject:
Copy Utility Workaround for Non-Epson Printers
This bulletin was created to provide information on using Smart Panel’s Copy Utility with non-Epson
printers in Windows. The following sections describe a workaround that can be used when Copy Utility
has problems working with non-Epson printers.
Description of Issue:
Epson Smart Panel includes a utility called Copy that is used for scanning and printing documents.
Although Copy works with non-Epson printers it does not support all models. Epson periodically releases
updates to support the newer models. However, since new printers are continually being released to
market, the current Copy update may not work with the latest models.
When Copy Utility launches it first initializes the scanner and then the printer. If it does not recognize the
printer, the program will return an error. The error message varies depending on the operating system
and version of Copy. You will most likely encounter one of the error dialogs illustrated below. When you
click OK to close the dialog, the program takes you back to the Smart Panel main user interface.
Workaround:
As a temporary solution, select another Windows default printer (i.e. one that’s compatible with Copy)
and then launch Copy. In Copy, change the printer back to the one that you want to use. Click the green
and Copy button to scan and print.
Follow these steps to configure Copy for the workaround.
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