Epson 1640SU - Perfection Photo Scanner

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PSB.2007.04.001
EPSON
Product Support Bulletin
Date: April 2, 2007 Originator: VS
PSB #: PSB.2007.04.001 Authorization:
Reference: TI 06-0491 Rev.B Total Pages: 2
Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection
3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/
1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-
2500/15000/30000 series scanners
Subject: Scanning Application Force Quits on Mac OS 10.4
This bulletin was created to inform you of an error that may occur when opening a TWAIN-
compliant scanning application on a Macintosh computer running OS 10.4.
Description of Problem:
When launching a Twain-compliant scanning application after deleting your Epson Scan driver
with an Epson Scan uninstaller not compatible with your scanner model, the application will
force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a
Perfection 3490 driver will cause your scanning application to suddenly close during start-up.
This issue affects the following TWAIN-compliant applications:
EPSON Creativity Suite When pressing the Scan button, the Scan
Assistant force quits
Copy Utility Force quits during start-up
Photo Impression Force quits during start-up
Photoshop Elements Force quits during start-up
Photoshop Force quits during start-up
Photoshop CS2 Force quits during start-up
This issue can also occur under the following conditions:
1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can
2) Upgrading your scanner and using the Epson Scan driver from the new scanner to
delete the driver from the older scanner, and then installing the new driver
Operating Systems Effected:
Mac OS 10.4 to 10.4.9
Affected Epson Scan Driver Versions:
2.70A or later

Epson 1640SU - Perfection Photo Scanner Specifications

General

Optical Resolution	1600 x 3200 dpi
Color Depth	42-bit
Max Document Size	8.5 x 11.7 inches
Light Source	Cold Cathode Fluorescent Lamp
Scanner Type	Flatbed
Interface	USB, SCSI

Summary

Scanning Application Force Quits on Mac OS 10.4

Description of Problem

Explains why scanning applications force quit on Mac OS 10.4 when driver is improperly removed.

EPSON Scan TWAIN Ver. 1.28 for Mac OS 10.2 to 10.3

Installation and Uninstallation Instructions

Provides step-by-step guidance for installing and removing the driver.

Making Adjustments in Epson Twain 5.X.X

Solution for Image Adjustments

Details steps to fix TPU detection and color cast issues in scanned images.

Epson TWAIN v. 5.75 A Image Capture Crash on Mac

Problem Description and Reproduction Steps

Recommended Solutions and Workarounds

Offers methods to prevent Image Capture from crashing with the TWAIN driver.

Smart Panel Copy Utility Background Color Issue

Solution to Enable Enhancement

Provides steps to enable the Automatic Document Enhancement feature.

Epson Smart Panel Security Rights on Windows 2000

Issue with Restricted User Access

Copy Utility Workaround for Non-Epson Printers

Initiating the Printer Workaround

Configuring Copy for the Workaround

Details steps to select and set up the temporary default printer.

Finalizing Printer Selection in Copy Utility

Describes changing the printer to the desired one and starting the scan.

Updated Photo Print Utility Version 1.31 A

Installation Instructions

Details the steps to install the updated utility.

Installation Path and Verification Steps

Covers selecting the installation path and verifying the setup.

Completing the Photo Print Utility Installation

Describes finishing the setup and testing the installed utility.

Updated Smart Panel Copy Utility Program

Installation Instructions for Copy Utility

Provides steps to install the updated utility.

Copy Utility Installation Process

Completing Copy Utility Installation and Fixing Color Issues

Covers finishing installation and resolving background color problems.

Finalizing Copy Utility Settings and Printing

Updated EPSON TWAIN Driver 5.02 A for Acrobat Scanning

Acrobat Scanning Issue Description

Solution: Updating TWAIN Driver

Provides steps to download and install the updated driver.

Installing Updated TWAIN Driver from Web

Installing Updated TWAIN Driver from CD

Twain Driver Installation for SCSINT 4.0