128 Solving Problems
Where To Get Help
Epson provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table.
To speak to a technical support representative, dial:
■ Toll-free: (800) 556-6025, 6 AM to 6 PM, Pacific Time, Monday through Friday.
■ U.S.: (562) 276-4350, 6 AM to 6 PM, Pacific Time, Monday through Friday and
7 AM to 4 PM, Saturday. (Toll or long distance charges may apply.)
■ Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday.
(Toll or long distance charges may apply.)
Please have the following information ready:
■ Product name (Epson AcuLaser CX11N or CX11NF)
■ Product serial number (located on the back of the printer)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and operating system version
■ Description of the problem
Service Access
World Wide Web From the Internet, you can reach Epson Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at product documentation, access
troubleshooting information, and receive technical advice
through e-mail.
Automated
Telephone
Services
A variety of automated help services are available 24 hours a
day, seven days a week. To use these services, you must have
a touch tone telephone and call (800) 922-8911. Your Epson
SoundAdvice
SM
Express Code is 82705. Use this code to
quickly select the Epson AcuLaser CX11N/CX11NF in
SoundAdvice.
Basic.book Page 128 Monday, August 22, 2005 12:35 PM
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