Epson C11CJ06401 - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................381

Contacting Epson Support...........................................381

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Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual8
Marks and Symbols8
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright10
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer15
Protecting Your Personal Information15
Part Names and Functions16
Front17
Inside18
Rear19
Guide to the Control Panel20
Control Panel21
Home Screen Configuration21
Guide to the Network Icon22
Menu Screen Configuration23
Entering Characters24
Viewing Animations25
Loading Paper26
Paper Handling Precautions27
Paper Size and Type Settings27
List of Paper Type28
Loading Paper29
Loading Pre-Punched Paper29
Loading Long Papers30
Placing Originals31
Placing Originals32
Originals that Are Not Supported by the ADF33
Inserting and Removing a Memory Device34
Inserting and Removing an External USB Device35
Sharing Data on a Memory Device35
Printing37
Printing Documents38
Printing from a Computer - Windows38
Printing from a Computer - Mac os62
Printing Documents from Smart Devices (Ios)70
Printing Documents from Smart Devices (Android)71
Printing on Envelopes73
Printing on Envelopes from a Computer (Windows)73
Printing on Envelopes from a Computer (Mac OS)73
Printing Photos74
Printing JPEG Files from a Memory Device74
Printing TIFF Files from a Memory Device75
Printing Web Pages76
Printing Web Pages from a Computer76
Printing Web Pages from Smart Devices76
Printing Using a Cloud Service77
Registering to Epson Connect Service from the Control Panel77
Copying79
Available Copying Methods80
Copying Originals80
Copying on 2-Sides81
Copying by Enlarging or Reducing81
Copying Multiple Originals Onto One Sheet82
Copying in Page Order83
Copying Originals Using Good Quality83
Copying ID Card84
Basic Menu Options for Copying84
Color Mode84
Density84
Paper Setting84
Reduce/Enlarge84
Original Type85
2-Sided85
Advanced Menu Options for Copying86
Multi-Page86
Original Size86
Finishing86
Orientation (Original)86
Image Quality86
Binding Margin87
Reduce to Fit Paper87
Remove Shadow87
Remove Punch Holes87
ID Card Copy87
Clear All Settings87
Scanning88
Available Scanning Methods89
Scanning Originals to a Network Folder89
Destination Menu Options for Scanning to a Folder90
Scan Menu Options for Scanning to a Folder91
Scanning Originals to an Email92
Recipient Menu Options for Scanning to an Email93
Scan Menu Options for Scanning to an Email93
Scanning Originals to a Computer95
Scanning Originals to a Memory Device96
Basic Menu Options for Scanning to a Memory Device96
Advanced Menu Options for Scanning to a Memory Device97
Scanning Originals to the Cloud98
Basic Menu Options for Scanning to the Cloud99
Advanced Menu Options for Scanning to the Cloud99
Scanning Using WSD100
Setting up a WSD Port101
Scanning Originals to a Smart Device102
Faxing103
Before Using Fax Features104
Overview of this Printer's Fax Features104
Feature: Sending Faxes104
Feature: Receiving Faxes105
Feature: PC-FAX Send/Receive (Windows/Mac OS)105
Features: Various Fax Reports106
Feature: Security When Sending and Receiving Faxes106
Features: Other Useful Features106
Sending Faxes Using the Printer107
Selecting Recipients107
Various Ways of Sending Faxes108
Receiving Faxes on the Printer111
Receiving Incoming Faxes111
Receiving Faxes by Making a Phone Call113
Viewing Received Faxes Saved in the Printer on the LCD Screen114
Menu Options for Faxing115
Recipient115
Fax Settings115
More117
Menu Options for Inbox118
Open Inbox (XX Unread)118
Using Other Faxing Features119
Printing Fax Report Manually119
Sending a Fax from a Computer119
Sending Documents Created Using an Application (Windows)120
Sending Documents Created Using an Application (Mac OS)122
Receiving Faxes on a Computer123
Checking for New Faxes (Windows)124
Checking for New Faxes (Mac OS)125
Canceling the Feature that Saves Incoming Faxes to the Computer126
Maintaining the Printer127
Checking the Status of Consumables128
Improving Print, Copy, Scan, and Fax Quality128
Adjusting the Print Quality128
Checking and Cleaning the Print Head129
Preventing Nozzle Clogging131
Aligning the Print Head131
Cleaning the Paper Path for Ink Smears131
Cleaning the Scanner Glass131
Cleaning the ADF132
Cleaning the Printer135
Saving Power135
Saving Power (Control Panel)135
Installing or Uninstalling Applications Separately136
Installing the Applications Separately136
Adding the Printer (for Mac os Only)138
Uninstalling Applications138
Updating Applications and Firmware140
Transporting and Storing the Printer141
The Printer Does Not Work as Expected145
The Printer Does Not Turn on or off145
Power Turns off Automatically145
Paper Does Not Feed Properly145
Cannot Print149
Cannot Start Scanning166
Cannot Send or Receive Faxes178
Cannot Operate the Printer as Expected193
A Message Is Displayed on the LCD Screen197
Paper Gets Jammed199
Preventing Paper Jams199
It Is Time to Replace the Ink Cartridges200
Ink Cartridge Handling Precautions200
Replacing Ink Cartridges202
Continue Printing Temporarily Without Replacing Ink Cartridges203
It Is Time to Replace the Maintenance Box206
Maintenance Box Handling Precautions206
Replacing a Maintenance Box207
Printing, Copying, Scanning, and Faxing Quality Is Poor208
Print Quality Is Poor208
Copy Quality Is Poor217
Scanned Image Problems224
The Quality of the Sent Fax Is Poor226
Received Fax Quality Is Poor228
Cannot Solve Problem229
Cannot Solve Printing or Copying Problems229
Adding or Replacing the Computer or Devices231
Connecting to a Printer that Has Been Connected to the Network232
Using a Network Printer from a Second Computer232
Using a Network Printer from a Smart Device233
Re-Setting the Network Connection233
When Replacing the Wireless Router233
When Changing the Computer234
Changing the Connection Method to the Computer235
Making Wi-Fi Settings from the Control Panel237
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)240
About Wi-Fi Direct240
Connecting to an Iphone, Ipad or Ipod Touch Using Wi-Fi Direct241
Connecting to Android Devices Using Wi-Fi Direct244
Connecting to Devices Other than Ios and Android Using Wi-Fi Direct245
Disconnecting Wi-Fi Direct (Simple AP) Connection248
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID248
Checking the Network Connection Status249
Checking the Network Connection Status from the Control Panel250
Printing a Network Connection Report251
Printing a Network Status Sheet256
Checking the Network of the Computer (Windows Only)257
Product Information258
Paper Information259
Available Paper and Capacities259
Unavailable Paper Types263
Consumable Products Information264
Ink Cartridge Codes264
Maintenance Box Code264
Software Information265
Software for Printing265
Software for Scanning269
Software for Faxing269
Software for Package Creation270
Software for Making Settings or Managing Devices271
Software for Updating273
Settings Menu List274
General Settings274
Print Counter287
Supply Status288
Maintenance288
Language289
Printer Status/Print289
Contacts Manager289
User Settings290
Product Specifications290
Printer Specifications290
Scanner Specifications291
ADF Specifications292
Fax Specifications292
Using Port for the Printer293
Interface Specifications294
Network Specifications294
Supported Third Party Services297
Memory Device Specifications297
Supported Data Specifications298
Dimensions298
Electrical Specifications299
Environmental Specifications300
Installation Location and Space301
System Requirements302
Regulatory Information302
Standards and Approvals302
Restrictions on Copying304
Administrator Information305
Connecting the Printer to the Network306
Before Making Network Connection306
Panel308
Settings to Use the Printer310
Using the Print Functions310
Setting up Airprint316
Configuring a Mail Server317
Setting a Shared Network Folder321
Making Contacts Available337
Preparing to Scan345
Making Fax Features Available346
Making Basic Operation Settings for the Printer356
Problems When Making Settings359
Managing the Printer361
Disabling the External Interface361
Monitoring a Remote Printer362
Backing up the Settings362
Advanced Security Settings364
Security Settings and Prevention of Danger364
Controlling Using Protocols364
Using a Digital Certificate368
SSL/TLS Communication with the Printer374
Solving Problems for Advanced Security375
Where to Get Help380
Technical Support Web Site381
Contacting Epson Support381
Before Contacting Epson381
Help for Users in Europe381
Help for Users in Australia382
Help for Users in New Zealand382

Epson C11CJ06401 - Where to Get Help

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