Troubleshooting:
What if…
…the Status light blinks Orange, and the display shows a Paper Out Message?
The Printer has run out of badge stock, please follow the steps above to reload more badge stock.
… the Status light blinks Orange, and the display shows a Maintenance Kit Full message?
The Media Box needs to be replaced. This can be easily done by opening the thin, tall door on the
left side of the printer. Pull out the full Media Box and insert the new one in the same manner.
…the Status light is Yellow but the INK light is Orange?
One or more of the INK cartridges is low on INK, it is usually marked with an ! in the printer’s
display. You can still get a few more prints before replacing them as shown in the first page of the
guide.
…the Status light is blinking Orange, and the INK light is also Orange?
One or more of the INK cartridges is completely empty and needs to be replaced as shown in the
first page of the guide.
…I need an IP address to connect to my printer?
With the printer already fully set-up, connected to the network via Ethernet and with badge stock
installed correctly. The IP address will be displayed on the screen.
…the badges are painting misaligned?
Make sure to adjust the back paper guides by lifting the blue level and closing the guides to the
paper with. Align the paper evenly with the printer. Next, push feed once to get one badge out and
adjust the front guides by pushing down the middle latch on the feed lip.
…I need to download the Windows printer driver!
Scan QR code for detailed instructions.
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