Epson EcoTank ET-3800 Series - Cannot Solve Problem; Cannot Solve Printing or Copying Problems

The Text or Image Scanned from the ADF is Squeezed or Stretched
Some originals may not be scanned properly from the ADF.
Place originals on the scanner glass.
Select
, and then select How To > Place Originals > Scanner Glass. Select Finish to close the animation screen.
Cannot Solve Problem
If you cannot solve the problem aer trying all of the solutions, contact Epson support.
If you cannot solve printing or copying problems, see the following related information.
Related Information
& “Cannot Solve Printing or Copying Problems” on page 182
Cannot Solve Printing or Copying Problems
Try the following problems in order starting at the top until you solve the problem.
❏ Make sure you match the paper type loaded in the printer and the paper type set on the printer to the paper
type settings in the printer driver.
“Paper Size and Type Settings” on page 27
❏ Use a higher quality setting on the control panel or the printer driver.
❏ Align the print head.
“Aligning the Print Head” on page 93
❏ Run a nozzle check to see if the print head nozzles are clogged.
If there are missing segments in the nozzle check pattern, the nozzles may be clogged. Repeat head cleaning and
the nozzle check alternately 3 times and check if the clogging has cleared.
Note that print head cleaning uses some ink.
“Checking and Cleaning the Print Head” on page 90
❏ Turn o the printer, wait for at least 12 hours, and then check if the clogging has cleared.
If the problem is clogging, leaving the printer for a while without printing may solve the problem.
You can check the following items while the printer is o.
❏ Check that you are using genuine Epson ink bottles.
Try to use genuine Epson ink bottles.
e
use of non-genuine ink bottles may cause print quality to decline.
Solving Problems > Cannot Solve Problem > Cannot Solve Printing or Copying Problems
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