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• When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the
correct direction and slide the edge guides to the edges of the paper.
Parent topic: Solving Copying Problems
Position, Size, or Margins of Copies are Incorrect
If the position, size, or margins of your copies are incorrect, try these solutions:
• When placing originals on the scanner glass, make sure the original is placed correctly for scanning.
Align the corner of the original with the corner indicated by the symbol on the scanner glass. If
necessary, move the original away from the edges of the scanner glass slightly.
• Make sure the paper is loaded in the correct direction.
Parent topic: Solving Copying Problems
Solving Paper Problems
Check these sections if you have problems using paper with your product.
Paper Feeding Problems
Paper Jam Problems
Paper Ejection Problems
Parent topic: Solving Problems
Paper Feeding Problems
If you have problems feeding paper, try these solutions:
• Place the product on a flat surface.
• If paper does not feed for printing, remove it. Then reload it in the middle of the rear paper feed. Slide
the edge guide against the edge of the paper, making sure that the paper stack is not above the arrow
mark on the edge guide.
• If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it.
• If multiple pages feed at once during manual 2-sided printing, remove any paper from the product
before reloading paper.
• If paper jams when you load only one or two sheets, try loading more sheets at a time. Do not load
more than the recommended number of sheets.
• Do not load more than the recommended number of sheets.
• If paper jams when you print on both sides of the paper, try loading fewer sheets.
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