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Problems and solutions
Check the solutions below if you are having trouble using
your product.
The product does not function normally
The product may stop functioning due to static
electricity or other causes. If your product does not
function normally (i.e. the power doesn’t turn on/off or
the display is distorted), reset your product by following
the procedure below.
Warning: Resetting your product will erase all saved labels
and formatting and return your product to default settings.
1. Press
to turn the power off.
2. Press and hold + , and press .
3. When a message appears, press (to cancel, press
any other button ).
The product will be reset.
Power is on but no images appear on the display
Make sure the batteries are inserted correctly.
Replace the batteries with new ones, or use the optional
AC adapter (APT0615Z1-1).
Warning: Make sure to use AC adapter APT0615Z1-1 or
damage may occur.
If you are using an AC adapter, make sure that it is
securely connected to both the wall outlet and the
product.
Adjust the contrast (see “Display settings”).
The display turns off
The power turns off automatically if the product is idle
for more than 5 minutes.
If an incorrect button sequence is entered, the display
may flicker or turn off for an instant.
Nothing prints
Make sure that text has been entered.
Replace the tape cartridge, if necessary.
Check the display for an error message and perform the
suggested solution.
Replace the batteries with new ones, or use the optional
AC adapter (APT0615Z1-1).
Make sure the rear cover is closed.
Characters do not print properly
Make sure the tape cartridge is correctly seated.
Clean the print head.
Change the font (sometimes symbols do not print
properly when certain fonts are selected).
Printing stops in the middle of text
Install a new tape cartridge.
Replace the batteries or use the optional AC adapter
(APT0615Z1-1).
Saved labels are missing
You may have accidentally deleted the text by pressing
+ .
If the product is reset, all of the previously entered text
will be deleted.
If the AC adapter is unplugged or the batteries are
removed during operation, the text may be deleted.
Cannot attach the label
Make sure to peel off the backing paper before
attaching the label.
Make sure the surface you are attaching to is clean
and dry. The label may not adhere to some materials,
rough or uneven surfaces, or surfaces subjected to
extreme environmental conditions, such as high
humidity or heat.
Specifications
Dimensions
(approximate)
Width 4.33 inches (110 mm)
Depth 6.70 inches (170 mm)
Height 2.20 inches (56 mm)
Weight
(approximate)
14 oz (400 g) (excluding batteries, tape
cartridge)
Operating
temperature
50 to 95 ºF (10 to 35 ºC)
Storage
temperature
14 to 131 ºF (-10 to 55 ºC)
Power supply -
optional
AC adapter
Model APT0615Z1-1
Manufacturer Seiko Epson Corp.
Input AC100-240 V, 0.3 A,
50-60 Hz
Output DC6.5 V, 1.5 A
Total output
power
10 W
Power supply -
batteries
AA alkaline battery x 6
Supported
tape widths
(approximate)
1/4” (6 mm), 3/8” (9 mm),
1/2” (12 mm), 3/4” (19 mm)
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Epson technical support
Visit epson.com/support (U.S.) or epson.ca/support
(Canada) where you can view manuals, get FAQs, or e-
mail Epson.
To speak with a support specialist, call:
U.S.: (562) 276-7245, 6 am to 8 pm, Pacific Time, Monday
through Friday, and 7 am to 4 pm, Saturday.
Canada: (905) 709-2567, 6 am to 8 pm , Pacific Time,
Monday through Friday.
Days and hours of support are subject to change without
notice. Toll or long distance charges may apply.
Recycling
Epson offers a recycling program for end of life products.
Please go to www.epson.com/recycle for information
on how to return your products for proper disposal.
Purchase supplies and accessories
Epson offers a wide array of tapes for multiple uses.
See the table below for a list of recommended tapes (1/2”
[12 mm] widths are listed). For a complete list of available
tapes, including additional widths, visit
epson.com/LW400Tapes.
You can purchase tape cartridges and accessories at
www.epson.com/LabelWorks (U.S. sales) or
www.epson.ca/LabelWorks (Canadian sales). You can
also purchase supplies from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON
(800-463-7766).
Type Tape color Text color Part
number
Standard White Black LC-4WBN9
White Red LC-4WRN9
White Blue LC-4WLN9
Clear Black LC-4TBN9
Clear Gold LC-4TKN9
Espresso White LC-4NWT5
Black Gold LC-4BKP9
Black White LC-4BWV9
Metallic Silver Black LC-4SBM9
Gold Black LC-4KBM9
Iron-on
fabric
White Black LC-4WBQ5
Blue Black LC-4LBQ5
Pink Black LC-4PBQ5
Glow-in-the-
dark
Glow-in-the-
dark
Black LC-4ZBU1
Pearlized Pink Black LC-4RBL9
Green Black LC-4GBL9
Blue Black LC-4LBL9
Pattern White polka-
dot on pink
Gray LC-4EAY9
Blue plaid on
white
Gray LC-4CAY9
Epson is a registered trademark and Epson Exceed Your Vision is
a registered logomark of Seiko Epson Corporation. LC tape and
their logos are registered trademarks or trademarks of Seiko Epson
Corporation.
General Notice: Other product names used herein are for
identification purposes only and may be trademarks of their
respective owners. Epson disclaims any and all rights in those marks.
This information is subject to change without notice.
© 2011 Epson America, Inc. 6/11 CPD-34893
Printed in China
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