TROUBLESHOOTING GUIDE
I can't start Epson Scan in Windows or on my Mac. What should I do?
Try the following:
o Wait until the blue status light stops flashing to indicate that the scanner is ready to
scan.
o Make sure the scanner is turned on.
o Turn off the scanner and computer, then check the interface cable connection between
them to make sure it is secure.
o Use the USB cable that came with your scanner or that is indicated in USB Interface.
o Connect the scanner directly to the computer's USB port or through one USB hub only.
The scanner may not work properly when connected to the computer through more
than one self-powered USB hub.
o Make sure your computer supports USB.
o If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements,
make sure that the correct scanner is selected as the Scanner or Source setting.
o If you upgraded your computer's operating system, you need to reinstall Epson Scan.
Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall
it as described in the Start Here sheet.
For Windows only:
Make sure your scanner's name appears under Imaging device without a (?) or an exclamation
(!) mark in the Device Manager window. If the scanner's name appears with one of these marks
or as an Unknown device, unistall Epson Scan as described in Uninstalling Your Scanning
Software, then reinstall it as described in the Start Here sheet.
How can I obtain the latest product software for Windows or my Mac?
See the Downloads tab on the product support page for your product.
My product software doesn't work properly. What should I do?
Make sure your computer meets the minimum System Requirements. Also, see You Cannot
Start Epson Scan.
The scanned colors differ from the original colors. What should I do?
Try the following:
o Make sure the Image Type setting is correct. See Scanning in Office Mode, Scanning in
Home Mode, or Scanning in Professional Mode.
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