Epson Perfection V600 User Manual

TROUBLESHOOTING GUIDE
I can't start Epson Scan in Windows or on my Mac. What should I do?
Try the following:
o Wait until the blue status light stops flashing to indicate that the scanner is ready to
scan.
o Make sure the scanner is turned on.
o Turn off the scanner and computer, then check the interface cable connection between
them to make sure it is secure.
o Use the USB cable that came with your scanner or that is indicated in USB Interface.
o Connect the scanner directly to the computer's USB port or through one USB hub only.
The scanner may not work properly when connected to the computer through more
than one self-powered USB hub.
o Make sure your computer supports USB.
o If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements,
make sure that the correct scanner is selected as the Scanner or Source setting.
o If you upgraded your computer's operating system, you need to reinstall Epson Scan.
Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall
it as described in the Start Here sheet.
For Windows only:
Make sure your scanner's name appears under Imaging device without a (?) or an exclamation
(!) mark in the Device Manager window. If the scanner's name appears with one of these marks
or as an Unknown device, unistall Epson Scan as described in Uninstalling Your Scanning
Software, then reinstall it as described in the Start Here sheet.
How can I obtain the latest product software for Windows or my Mac?
See the Downloads tab on the product support page for your product.
My product software doesn't work properly. What should I do?
Make sure your computer meets the minimum System Requirements. Also, see You Cannot
Start Epson Scan.
The scanned colors differ from the original colors. What should I do?
Try the following:
o Make sure the Image Type setting is correct. See Scanning in Office Mode, Scanning in
Home Mode, or Scanning in Professional Mode.

Epson Perfection V600 Specifications

General

Optical Resolution	6400 dpi
Max Document Size	8.5 x 11.7 inches
Scanner Type	Flatbed
Color Depth	48-bit
Grayscale Levels	16-bit
Connectivity	USB 2.0
Film Scanning	Yes
Scanning Technology	CCD
Maximum Resolution	12800 x 12800 dpi
Light Source	LED
Weight	9.0 lb
Scanning Speed	Approx. 12 sec (300 dpi, A4, color)
Compatibility	Windows, Mac
Film Holder	35mm film strip, mounted slides, medium format

Summary

Troubleshooting Guide

Cannot Start Epson Scan on Windows or Mac

Troubleshooting steps for Epson Scan not starting on Windows or Mac.

Obtain Latest Product Software

Instructions on how to get the latest software for Windows and Mac.

Product Software Not Working Properly

Steps to resolve issues when product software is not working correctly.

Scanned Colors Differ From Original Colors

Troubleshooting steps for scanned colors differing from the original.

How to Decide Scanning Resolution

Guidance on selecting the appropriate scanning resolution for different uses.

Product Status Lights Indication

Explanation of the scanner's status lights and their meanings.

Scan Multiple Images at Once

Tips for scanning multiple images simultaneously.

Scan Oversized or Thick Documents

Instructions for scanning oversized or thick documents.

Scan Multi-Page Documents to Single PDF

Methods for scanning multiple pages into one PDF file.

Clean the Product

Procedure for cleaning the scanner and its components.

Remove Dust Marks From Originals

Using Dust Removal and DIGITAL ICE features to remove dust marks.

Strange or Discolored Negative Film Previews

Troubleshooting strange or discolored negative film preview images.

Edges of Original Not Scanned

Resolving issues where scan edges are cropped or not included.

Scanned Image Too Dark

Steps to adjust brightness and correct dark scanned images.

Lines or Dots in Scanned Images

Troubleshooting lines or dots appearing in scanned images.

Few Dots in Scanned Image

Resolving issues with minimal dots appearing in scanned images.

Text/Image From Back of Original Visible

Preventing text/images from the back of originals showing up in scans.

Crooked Straight Lines in Scanned Image

Ensuring straight lines in originals remain straight after scanning.

Scanned Image Distorted

Troubleshooting steps for distorted scanned images.

Patchy or Distorted Colors at Scan Edges

Fixing patchy or distorted colors at the edges of scanned images.

OCR Not Converting to Editable Text

Troubleshooting OCR conversion issues for editable text.

Remove Shadows From Photos

Using Backlight Correction to remove shadows from photos.

Scanned Images Rotated Incorrectly

Resolving issues with incorrectly rotated scanned images.

Scan Cropped or Wrong Size in PDF

Fixing cropped or incorrectly sized images when scanning to PDF.

Striped Rings on Film or Slide Scans

Troubleshooting Newton rings on scanned film or slides.

DIGITAL ICE Not Fixing Photos Well

Improving DIGITAL ICE effectiveness for photo scans.

Adjust Scan Area in Thumbnail Preview

Methods to adjust the scan area in thumbnail preview mode.

Use Scanner as a Copy Machine

Setting up the scanner to function like a copy machine.

Install Driver Error: Could Not Copy File

Troubleshooting 'Could not copy file' error during driver installation.

Cannot Preview Scans

Resolving issues where scan preview is no longer available.

Image Size Too Large Message

Addressing 'Image size is too large' errors in Professional Mode.

Office 2013 Crashes After Software Install

Resolving Microsoft Office 2013 crashes after Epson software installation.