Epson Perfection V600 - User Manual

TROUBLESHOOTING GUIDE
I can't start Epson Scan in Windows or on my Mac. What should I do?
Try the following:
o Wait until the blue status light stops flashing to indicate that the scanner is ready to
scan.
o Make sure the scanner is turned on.
o Turn off the scanner and computer, then check the interface cable connection between
them to make sure it is secure.
o Use the USB cable that came with your scanner or that is indicated in USB Interface.
o Connect the scanner directly to the computer's USB port or through one USB hub only.
The scanner may not work properly when connected to the computer through more
than one self-powered USB hub.
o Make sure your computer supports USB.
o If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements,
make sure that the correct scanner is selected as the Scanner or Source setting.
o If you upgraded your computer's operating system, you need to reinstall Epson Scan.
Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall
it as described in the Start Here sheet.
For Windows only:
Make sure your scanner's name appears under Imaging device without a (?) or an exclamation
(!) mark in the Device Manager window. If the scanner's name appears with one of these marks
or as an Unknown device, unistall Epson Scan as described in Uninstalling Your Scanning
Software, then reinstall it as described in the Start Here sheet.
How can I obtain the latest product software for Windows or my Mac?
See the Downloads tab on the product support page for your product.
My product software doesn't work properly. What should I do?
Make sure your computer meets the minimum System Requirements. Also, see You Cannot
Start Epson Scan.
The scanned colors differ from the original colors. What should I do?
Try the following:
o Make sure the Image Type setting is correct. See Scanning in Office Mode, Scanning in
Home Mode, or Scanning in Professional Mode.

Summary

Troubleshooting Guide

Cannot Start Epson Scan on Windows or Mac

Troubleshooting steps for Epson Scan not starting on Windows or Mac.

Obtain Latest Product Software

Instructions on how to get the latest software for Windows and Mac.

Product Software Not Working Properly

Steps to resolve issues when product software is not working correctly.

Scanned Colors Differ From Original Colors

Troubleshooting steps for scanned colors differing from the original.

How to Decide Scanning Resolution

Guidance on selecting the appropriate scanning resolution for different uses.

Product Status Lights Indication

Explanation of the scanner's status lights and their meanings.

Scan Multiple Images at Once

Tips for scanning multiple images simultaneously.

Scan Oversized or Thick Documents

Instructions for scanning oversized or thick documents.

Scan Multi-Page Documents to Single PDF

Methods for scanning multiple pages into one PDF file.

Clean the Product

Procedure for cleaning the scanner and its components.

Remove Dust Marks From Originals

Using Dust Removal and DIGITAL ICE features to remove dust marks.

Strange or Discolored Negative Film Previews

Troubleshooting strange or discolored negative film preview images.

Edges of Original Not Scanned

Resolving issues where scan edges are cropped or not included.

Scanned Image Too Dark

Steps to adjust brightness and correct dark scanned images.

Lines or Dots in Scanned Images

Troubleshooting lines or dots appearing in scanned images.

Few Dots in Scanned Image

Resolving issues with minimal dots appearing in scanned images.

Text;Image From Back of Original Visible

Preventing text/images from the back of originals showing up in scans.

Crooked Straight Lines in Scanned Image

Ensuring straight lines in originals remain straight after scanning.

Scanned Image Distorted

Troubleshooting steps for distorted scanned images.

Patchy or Distorted Colors at Scan Edges

Fixing patchy or distorted colors at the edges of scanned images.

OCR Not Converting to Editable Text

Troubleshooting OCR conversion issues for editable text.

Remove Shadows From Photos

Using Backlight Correction to remove shadows from photos.

Scanned Images Rotated Incorrectly

Resolving issues with incorrectly rotated scanned images.

Scan Cropped or Wrong Size in PDF

Fixing cropped or incorrectly sized images when scanning to PDF.

Striped Rings on Film or Slide Scans

Troubleshooting Newton rings on scanned film or slides.

DIGITAL ICE Not Fixing Photos Well

Improving DIGITAL ICE effectiveness for photo scans.

Adjust Scan Area in Thumbnail Preview

Methods to adjust the scan area in thumbnail preview mode.

Use Scanner as a Copy Machine

Setting up the scanner to function like a copy machine.

Install Driver Error: Could Not Copy File

Troubleshooting 'Could not copy file' error during driver installation.

Cannot Preview Scans

Resolving issues where scan preview is no longer available.

Image Size Too Large Message

Addressing 'Image size is too large' errors in Professional Mode.

Office 2013 Crashes After Software Install

Resolving Microsoft Office 2013 crashes after Epson software installation.

Overview

1. Function Description
2. Usage Features
3. Starting and Basic Operation
4. Scanning Quality and Color Adjustment
5. Resolution Selection
6. Addressing Image Imperfections
7. Status Lights
8. Scanning Multiple Images/Pages
9. Dust and Scratch Removal
10. Copy Machine Functionality
11. Software Updates and Reinstallation
12. Network Capability
13. Maintenance Features
14. Cleaning the Product
15. Transporting the Product

This document provides a comprehensive troubleshooting guide for an Epson scanner, addressing common issues users might encounter during operation, scanning, and maintenance.

Function Description

The Epson scanner is designed to convert physical documents, photos, and film into digital images. It supports various scanning modes, including Full Auto Mode, Home Mode, Office Mode, and Professional Mode, each offering different levels of control over the scanning process. The scanner can produce multiple image types, such as color, grayscale, and black & white, and supports various output formats like JPEG, TIFF, and PDF. It can scan single or multiple document pages into a single PDF file, and also offers the ability to create searchable PDF files (Windows only) using ABBYY FineReader software. The device features four buttons for common scanning operations: Scan to PDF, Scan to E-mail, Copy, and Start, alongside status lights to indicate its operational state.

Usage Features

Starting and Basic Operation:

To begin scanning, users should ensure the scanner's blue status light has stopped flashing, indicating it's ready. The scanner must be powered on and securely connected to the computer via a USB cable. It is recommended to use the provided USB cable and connect the scanner directly to a computer's USB port or through a single self-powered USB hub to avoid connectivity issues. The computer must support USB. For TWAIN-compliant programs like Adobe Photoshop Elements, users need to select the correct Epson scanner as the Scanner or Source setting. If the operating system has been upgraded, Epson Scan software may need to be reinstalled.

Scanning Quality and Color Adjustment:

Users can address issues with scanned colors differing from originals by adjusting several settings. The "Image Type" setting (Office, Home, or Professional Mode) should be checked for correctness. In the "Color" tab of the Configuration settings, the "Display Gamma" can be adjusted to match the output device (monitor or printer). "Auto Exposure" in Professional Mode can be fine-tuned, and different "Tone Correction" settings can be explored. "Color Control" and "Continuous auto exposure" in the Color menu can also be enabled. If settings are over-adjusted, the "Recommended Value" option in the Color tab can restore default Auto Exposure. Enabling "Quality Preview" in the Preview tab can help visualize changes. For accurate color matching, enabling the "Embed ICC Profile" setting in the File Save Settings window (when saving as JPEG or TIFF) is crucial. Users should also verify their computer's color matching and management capabilities, and consider adding a color profile for their monitor.

Resolution Selection:

The choice of scanning resolution depends on the intended use of the scanned image. For e-mailing, web uploads, or screen viewing, 96 to 150 dpi is suggested. For printing or converting to editable text (OCR), 300 to 400 dpi is recommended. Searchable PDFs also benefit from 200 to 400 dpi. For ink jet printing, 150 dpi (color/grayscale) or 360 dpi (black & white) for normal quality, and 300 dpi (color/grayscale) or 720 dpi (black & white) for high quality are advised. Page printers typically use 200 dpi (color/grayscale) or 600 dpi (black & white). For faxing, 200 dpi is sufficient. If enlarging an image after scanning, the resolution setting should be increased proportionally (e.g., doubling image size requires doubling dpi).

Addressing Image Imperfections:

• Dark Images: For dark originals, the "Backlight Correction" feature (Home or Professional Mode) can be used. "Brightness" settings in Office, Home, or Professional Mode should be checked. "Display Gamma," "Color Control," and "Continuous auto exposure" settings in the Color tab can be adjusted. The "Histogram Adjustment" icon in Professional Mode allows for brightness fine-tuning.
• Lines/Dots: Persistent lines or dots often indicate a dirty document table or transparency unit window, requiring cleaning. If the issue persists, the glass may be scratched, necessitating Epson Support contact.
• Few Dots: Ensure the document is placed face down on the document table. For Black&White scanning in Office, Home, or Professional Mode, adjusting the "Threshold" setting may help.
• Text/Image from Back: For thin originals, placing a piece of black paper behind the original can prevent bleed-through. Scanning software settings like image type and image adjustment, or the "Text Enhancement" function, can also be used.
• Crooked Lines: Ensure the document is placed perfectly straight on the document table.
• Distorted Images: Ensure documents/photos lie flat, are not wrinkled or warped, and do not move during scanning. The scanner should be on a flat, stable surface. "Unsharp Mask" (Office or Professional Mode) can be selected, and "Auto Exposure" (Professional Mode) adjusted. "Color Control" and "Continuous auto exposure" in the Color tab can be enabled. Increasing the "Resolution" setting may also help.
• Patchy/Distorted Edges: For thick or curled documents, covering the edges with paper can block external light.
• OCR Issues: Ensure the document is straight on the table. In Office or Home Mode, select "Text Enhancement." Adjusting the "Threshold" setting (especially for Black&White image types) can improve OCR accuracy. Users should also consult their OCR software manual for additional settings.
• Ripple Patterns (Moiré): For printed documents, selecting the "Descreening" check box (Office, Home, or Professional Mode) can help. In Professional Mode, an appropriate "Screen Ruling" can be chosen, and "Unsharp Mask" deselected. A lower "Resolution" setting can also mitigate moiré. Note that moiré cannot be removed for film, monochrome images, or resolutions higher than 600 dpi.
• Shadows from Backlight: The "Backlight Correction" feature can remove shadows from photos with excessive background light.
• Incorrect Rotation: Ensure documents/photos/film are placed correctly. For thumbnail previews, images can be manually rotated. Disabling or enabling "Auto Photo Orientation" may also resolve this. Note that Auto Photo Orientation may not work for certain document types or small images.
• Cropped/Incorrect Size (PDF): In Home or Professional Mode, click the "Options" button under "Image Format," then select "Actual Image Size" for "Paper Size" in the EPSON PDF Plug-in Settings.
• Striped Rings (Newton Rings) on Film/Slides: This often occurs with curled film. Place film/slides with the base side up, preview using thumbnail preview, then flip the previewed image using the mirroring icon.
• DIGITAL ICE Ineffectiveness: Try rotating the image 90 or 180 degrees and scanning again.
• Thumbnail Preview Adjustment Issues: Create or adjust marquees to select the desired scan area. In Configuration, under the Preview tab, adjust the "Thumbnail Cropping Area" slider. Alternatively, use normal preview and create marquees.
• Edges Not Scanning: In Full Auto Mode or thumbnail preview (Home/Professional Mode), move the document/photo about 6 mm (0.2 inch) away from the horizontal and vertical edges. In normal preview (Office/Home/Professional Mode), move it about 3 mm (0.12 inch) away.

Status Lights:

• Green On: Power is on.
• Green Flashing: Entering power saving mode.
• Orange Flashing: An error has occurred. This requires checking scanner connection, software installation, and restarting the scanner. If the issue persists, the scanner may be malfunctioning or need a light source replacement.
• Blue Flashing: Initializing or scanning.
• (None) Off: Scanner is off.

Scanning Multiple Images/Pages:

For multiple images, position photos at least 20 mm (0.8 inches) apart on the document table. For multi-page PDF scanning, use the PDF button on the scanner or Epson Scan software. Epson Scan allows scanning multiple pages into a single PDF, creating searchable PDFs (Windows only), and specifying the maximum number of pages per PDF file. ABBYY FineReader is required for some of these features.

Dust and Scratch Removal:

The "Dust Removal" feature in Epson Scan (Full Auto or Professional Mode) can virtually clean dust marks. For photos, color film, or slides, "DIGITAL ICE Technology" (Home or Professional Mode) offers a more accurate hardware-based dust removal method.

Copy Machine Functionality:

The scanner can be used with a connected printer as a copy machine.

Software Updates and Reinstallation:

The latest product software for Windows or Mac can be obtained from the Downloads tab on the product support page. If Epson Scan software is not working properly, ensure the computer meets minimum system requirements and try reinstalling the software after uninstalling it. If Microsoft Office 2013 applications crash after installing Epson software, update ABBYY FineReader by checking for updates within the software. If a "Could not copy file" error occurs during driver installation, clear the Temp folder, restart the computer, and reinstall Epson Scan. If scans no longer preview, open EPSON Scan, click Configuration, select the Other tab, and click Reset All. If an "Image size is too large" message appears, reduce the Resolution, Scale, or Document Size.

Network Capability:

The scanner does not support scanning over a network.

Maintenance Features

Cleaning the Product:

Regular cleaning ensures optimal scanner operation.

1. Turn off the scanner and unplug the AC power cord and USB cable.
2. Clean the outer case with a cloth dampened with mild detergent and water.
3. Clean the glass surface of the document table with a soft dry cloth. For grease or stubborn stains, use a small amount of glass cleaner on a soft cloth, wiping off all remaining liquid. Caution: Do not spray glass cleaner directly on the scanner glass.
4. Remove the document mat and clean the transparency unit window. Important: Do not scratch or damage the glass surface, as this can decrease scan quality. Never use alcohol, thinner, or corrosive solvents. Avoid spilling liquid into the scanner mechanism or electronic components, and do not spray lubricants inside. Never open the scanner case. Ensure no dust builds up on the document table or transparency unit window, as dust can cause spots in scanned images.

Transporting the Product:

Before transporting or storing the scanner for an extended period, ensure the carriage is in the home position to prevent damage.

1. If the carriage is not in the home position, turn on the scanner and wait for it to move there.
2. Turn off the scanner, unplug the AC power cord, and disconnect the USB cable.
3. On the back of the scanner, slide the transportation lock to the locked position to secure the carriage.
4. Attach the original packing materials and repack the scanner in its original box or a similar snug-fitting box.

Epson Perfection V600 Specifications