Epson Stylus COLOR 3000 Product Support Bulletin

1
EPSON PRODUCT SUPPORT BULLETIN
Date: 09/06/2001
PSB No.: PSB.2001.09.002
Reference: N/A
Originator: RR
Authorization:
Affected Product(s): Stylus Pro 7000 Series, 9000 Series and 10000 Series Large Format Printers
Subject: Printer Connectivity Issue due to Incorrect Model Name Selection – Printer Reports Off-Line
Issue Description:
1. MAC Connection: When connecting a Stylus Pro 7000 Series, 9000 Series or 10000 Series to an Apple Macintosh via
USB, Ethernet or FireWire, the Macintosh’s System Profiler sees the connection, but when going into the Chooser the
connection does not show up when the appropriate printer driver is selected.
2. PC Connection: When connecting a Stylus Pro 7000 Series, 9000 Series or 10000 Series to a Windows PC via USB,
Ethernet or FireWire and while attempting to print, an error message (“Printer Off-Line” or “Communication Error” on PC
side) or ("Command Error" or "0002000B" on the LCD display of the printer) occurs.
Solution:
After verifying that all connections and port settings are good (on System and Printer) and that the printer is on-line, check that
the model name of the printer is set correctly. To do this, follow these steps:
1. Shut printer off. Open the front cover.
2. While holding down the [SelecType] + [Paper Feed +] buttons, power the unit on.
3. The LCD display will then show the printer model name (it will show US and International model names). The following are
the names that will show for each model type. The model name should match the driver selection.
SP7000 Series Names: SP9000 Series Names: SP10000 Series Names:
Stylus Pro 7000 (US name) Stylus Pro 9000 (US name) Stylus Pro 10000 (US name)
Stylus Pro 7500 (US name) Stylus Pro 9500 (US name) Stylus Pro 10000CF (US name)
PM-7000 (International name) PM-9000 (International name) PM-10000 (International name)
MC-7000 (International name) MC-9000 (International name) MC-10000 (International name)
4. If the incorrect model name selection appears, shut the unit off and repeat step 3 until the correct model name shows.
5. Once the proper name shows up, power the unit off, wait 15 seconds, close the front cover and power the unit back on.
6. Once the printer is in a ready state, make the appropriate driver selection on your computer system. At this point the printer
connection should work.

Epson Stylus COLOR 3000 Specifications

Printing Resolution

maximum resolution	1440 x 720 dpi
driver setting resolution	720 x 720 dpi
printable width	410 mm

Paper Handling

paper capacity (plain paper)	100 sheets
paper capacity (EPSON Inkjet transparencies)	30 sheets
paper capacity (envelopes)	10 envelopes

Ink Cartridges

black ink cartridge print capacity	Up to 3, 000 pages (A4, text @ 360dpi)
colour ink cartridges print capacity	Up to 2, 100 pages (A4, 360dpi 5% duty each colour)
colour ink cartridges	Cyan, Magenta, Yellow

Operating Environment

operating temperature	10-35°C
operating humidity	20-80% RH
total print volume	75, 000 pages (A3, text only)

Electrical Specifications

rated voltage	AC 220V-240V
rated frequency	50-60 Hz
power consumption	Approx. 21W (ISO 10561 letter pattern)

Weight and Dimensions

weight	18 Kg
width	810 mm
depth	565 mm
height	240 mm