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❏ The ink cartridges are not empty. If one is, replace the 
appropriate cartridge.
& See “Replacing an Ink Cartridge” on page 65
❏ Special loading instructions that came with your paper have 
been followed. Load the paper again.
& See “Loading Single Sheets of Paper” in the online Reference 
Guide
Multiple pages feed
❏ Make sure that the paper stack is flush with or lower than the 
triangular load-limit mark on the edge guide.
❏ Make sure that the paper stack fits under the tabs inside the 
edge guides.
❏ Make sure that the left edge guide is snug to the left edge of 
the paper.
❏ Make sure that the paper is not curled or folded. If so, flatten 
it or curl it slightly toward the opposite side before loading.
❏ Remove the stack of paper and make sure that the paper is 
not too thin.
& See “Paper” on page 104
❏ Fan the edges of the stack to separate the sheets, then reload 
the paper.