Epson Artisan 810/835/837/710/725/730/Epson Stylus Photo PX810FW/TX810FW/PX820FWD/TX820FWD/PX830FWD/PX710W/TX710W/PX720WD/TX720WD/PX730WD/TX730WD
Revision G
TROUBLESHOOTING Troubleshooting by Error Message 72
Confidential
Table 3-8. Check point for Paper jam error according to each phenomenon
Occurrence
Timing
Symptoms
Failed Part /
Part Name
Check Point Remedy Reference
Any time
Paper feeding operation is
performed normally, but the
paper is not fed inside the
printer.
Rear Paper Guide
Assy
1. Is the Rear Paper Guide Assy correctly installed? 1. Replace the Printer Mechanism
with a new one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
Lower ASF Paper
Guide Assy
1. Is the Lower ASF Paper Guide Assy correctly Assy
installed?
1. Install the Lower ASF Paper
Guide Assy correctly.
"4.2.5.8 Lower ASF Paper
Guide Assy" (p.149)
2. Is the intermediate roller shaft correctly installed? 2. Install the intermediate roller
shaft correctly.
3. Is the surface of the intermediate roller contaminated
with micro pearl paper dust or greasy dirt?
3. Clean the intermediate roller.
4. Does the flap of the Lower ASF Paper Guide Assy come
off?
4. Install the flap of the Lower ASF
Paper Guide Assy correctly.
LD Roller
1. Is the LD Roller shaft correctly installed? 1. Replace the Printer Mechanism
with a new one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
2. Is the surface of the LD Roller contaminated with micro
pearl paper dust or greasy dirt?
2. Clean the LD Roller.
Paper Guide Top
Assy
1. Is the Paper Guide Top Assy correctly installed? 1. Install the Paper Guide Top Assy
correctly.
"4.2.3.13 Paper Guide Top
Assy" (p.123)
Upper Paper Guide
L/R Assy
1. Is the Upper Paper Guide L/R Assy correctly installed? 1. Replace the Printer Mechanism
with a new one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
Multiple sheets of paper are
always fed at one time.
Cassette Unit
1. Is the Cassette Cork damaged or worn? 1. Replace the Cassette Cork with a
new one.
"4.2.3.12 Cassette Unit/EJ
Cover Assy" (p.122)
2. Is the rear end of the Cassette Assy damaged? 2. Replace the Cassette Unit with a
new one.
Sub Transmission
Cam Holder
1. Is the Sub Transmission Cam Holder correctly installed? 1. Replace the Printer Mechanism
with a new one.
"4.2.1 Parts transferred
from the old printer when
replacing the Printer
Mechanism" (p.108)
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