40 Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.
Power Problems
■ Make sure the power cable is securely plugged in to the printer and the
electrical outlet.
■ Make sure the outlet is powered correctly.
■ Press and hold the P power button for 2 seconds.
The P power and
I paper lights are
flashing
Paper may have jammed in the sheet feeder, rear
manual feed slot, front manual feed slot, or roll paper
slot.
Sheet feeder or rear manual feed slot: Press the
I paper button to eject any jammed sheets, then
open the printer cover and remove any paper jammed
inside. Reload paper and press the
I paper button
again to clear the error.
Front manual feed slot: Gently pull out the paper and
press the
I paper button to clear the error.
Roll paper slot: Cut off any printed roll paper or canvas
media, then remove (see page 12) and reload (see
page 10) the paper.
The CD/DVD tray may be unable to eject. Gently pull
out the CD/DVD tray and press the
I paper button.
The printer cover may be open. Close the printer cover
to continue. (Leaving the printer cover open stops or
prevents printing.)
Light status Problem and solution
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