Solving Problems 41
Printing Problems
■ Make sure your paper is loaded printable side up, short edge first, and all the
way to the right (see page 5 and page 7).
■ When using the sheet feeder, don’t load paper above the arrow mark on the
left edge guide. Load only one sheet of compatible paper when using the
single sheet guide (see page 7).
■ Make sure the paper size settings in the printer software are correct for the
paper you loaded.
■ If the P power and I paper lights are flashing and printing has stopped,
make sure the printer cover is closed. Leaving the printer cover open stops or
prevents printing.
■ Try printing a nozzle check pattern.
■ OS X: Click the Apple menu or the Dock, select System Preferences, then
select
Print & Fax, Print & Scan, or Printers & Scanners. If the printer
name is not displayed, add the printer. If you have installed the printer driver
and the printer model is not displayed as one of the printers to be added,
restart the computer and then try again.
Paper Feeding Problems
■ If paper doesn’t feed into the sheet feeder, remove the paper and fan the stack
of paper to separate the sheets. Reload paper against the right side and slide
the edge guide against it. Do not load too many sheets in the sheet feeder at
once (see page 5) and make sure the printer cover is closed.
■ If paper loaded using the single sheet guide doesn’t feed, make sure you
installed the guide correctly and guided the paper all the way into the printer
(see page 7).
■ If paper dust builds up on the rollers, they may lose traction and become
unable to feed paper properly. See page 35 for cleaning instructions.
■ Make sure the front manual feed tray is not open if you’re printing on roll
paper or with the sheet feeder. Extend it only to load the CD/DVD tray or
poster board.
■ If roll paper doesn’t feed, cut the end of it straight across and uncurl the end
by rolling it backward, if necessary. Then reload the paper (see page 10).
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