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7. Remove any other jammed paper as necessary.
Caution: Do not touch the print head.
8. Close the front cover.
9. Turn the printer off and on.
10. Cut the edge of the roll paper straight horizontally, and reload the roll paper.
Note: Make sure to cut off any jagged or folded sections of paper.
Parent topic: Solving Paper Problems
Related tasks
Loading Roll Paper
Cut Sheet Paper Jam Problems
If cut sheet paper has jammed in the product, follow the steps here to clear the jam.
1. Remove any jammed paper from the front of the product.
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