Epson WorkForce Enterprise AM-C400

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AM-C400/AM-C550 User's Guide

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Table of Contents3
AM-C400/AM-C550 User's Guide17
Product Basics18
Product Parts Locations18
Product Parts - Front and Inside19
Product Parts - Back22
Product Parts - Options24
Optional Accessories and Replacement Parts25
Using the Control Panel25
Control Panel Buttons and Lights26
Status Icon Information27
Guide to the Home Screen29
Entering Characters on the LCD Screen31
Selecting the Date and Time31
Selecting Your Country or Region32
Changing LCD Screen Language33
Adjusting Control Panel Sounds33
Turning off the Operation Time out Setting34
Adjusting the Screen Brightness34
Checking the Print Counter34
Using Presets35
Checking for Software Updates35
Using Power Saving Settings36
Changing the Sleep Timer Settings36
Changing the Power off Timer Settings37
Epson Connect Solutions for Smartphones, Tablets, and more37
Setting up Epson Connect Services38
Using Epson Email Print38
Using Epson Remote Print39
Using Epson Scan to Cloud39
Using the Epson Smart Panel Mobile App40
Android Printing Using the Epson Print Enabler41
Using Airprint41
Using the Mopria Print Service42
Wi-Fi or Wired Networking44
Network Security Recommendations44
Wi-Fi Infrastructure Mode Setup45
Selecting Wireless Network Settings from the Control Panel46
Wi-Fi Direct Mode Setup47
Enabling Wi-Fi Direct Mode48
Modifying the Wi-Fi Direct Network Name or Password50
Wi-Fi Protected Setup (WPS)51
Using WPS to Connect to a Network51
Printing a Network Status Sheet52
Printing a Network Connection Report52
Network Connection Report Codes and Messages53
Enabling Epson Universal Print Driver (PCL) or Postscript Printing59
Installing the Epson Universal Print Driver - Windows59
Installing the Postscript (PS3) Printer Software - Windows63
Installing the Postscript (PS3) Printer Software - Mac63
Selecting PDL (Page Description Language) Settings64
PDL Print Configuration Options64
Selecting Printer Language and Interface Settings67
Printing Language and Interface Options67
Printing a PCL or PS3 (Postscript) Status Sheet68
Loading Paper69
Loading Paper in the Cassettes and Paper Tray69
Paper Loading Orientation71
Using the Optional Paper Cassette Lock78
Paper Loading Capacity81
Double-Sided Printing84
Compatible Epson Papers (U.S. and Canada)85
Compatible Epson Papers (Latin America)86
Paper or Media Type Settings - Printing Software87
Selecting the Paper Settings for each Source - Control Panel87
Paper Type Settings - Control Panel88
Selecting Default Paper Settings - Administrator89
Selecting the Default Printer Settings89
Paper Source Settings Options90
Selecting the Universal Print Settings91
Universal Print Settings Options91
Placing Originals on the Product93
Placing Originals on the Scanner Glass93
Placing Originals in the Automatic Document Feeder94
Copying96
Copying Documents or Photos96
Copying Special Originals98
Copying, Sorting, and Creating Booklets99
Copying and Creating Booklets99
Inserting Slipsheets101
Copying Options101
Saving Groups for Copying106
Editing or Deleting a Saved Group for Copying106
Omitting Red Characters in Originals When Copying107
Printing from a Computer108
Printing with the Standard Epson Printer Software - Windows108
Synchronizing Printer Settings for Optional Units - Windows109
Selecting Basic Print Settings - Windows110
Paper Source Options - Windows113
Multi-Page Printing Options - Windows113
Selecting Double-Sided Printing Settings - Windows114
Double-Sided Printing Options - Windows116
Selecting Additional Print Options - Windows116
Custom Color Correction Options - Windows118
Image Options and Additional Settings - Windows119
Header/Footer Settings - Windows120
Selecting a Printing Preset - Windows121
Selecting Extended Settings - Windows122
Extended Settings - Windows123
Printing Your Document - Windows124
Printing Slip Sheets and Chapter Papers125
Saving Print Set Groups - Windows129
Editing or Deleting a Saved Group129
Locking Printer Settings - Windows132
Locked Setting Options134
Entering a User ID and Password for Printing135
Selecting Default Print Settings - Windows136
Changing the Language of the Printer Software Screens137
Changing Automatic Update Options138
Printing with the Epson Standard Printer Software - Mac139
Selecting Basic Print Settings - Mac140
Paper Source Options - Mac142
Selecting Page Setup Settings - Mac143
Selecting Print Layout Options - Mac144
Selecting Double-Sided Printing Settings - Mac144
Double-Sided Printing Options and Adjustments - Mac146
Managing Color - Mac146
Color Matching and Color Options - Mac147
Selecting Printing Preferences - Mac148
Printing Preferences - Mac149
Printing Your Document - Mac150
Checking Print Status - Mac151
Printing with the Epson Universal Print Driver - Windows152
Synchronizing Printer Settings - Epson Universal Print Driver - Windows152
Selecting Print Settings - Epson Universal Print Driver - Windows154
Selecting Default Print Settings - Epson Universal Print Driver - Windows156
Locking Printer Settings - Epson Universal Print Driver - Windows157
Epson Universal Print Driver Locked Setting Options159
Adding Network Printers - Epson Universal Print Driver - Windows160
Printing with the Postscript (PS3) Printer Software - Windows163
Selecting Basic Print Settings - Postscript Printer Software - Windows163
Selecting Default Print Settings - Postscript Printer Software - Windows166
Printing with the Postscript (PS3) Printer Software - Mac167
Selecting Basic Print Settings - Postscript Printer Software - Mac168
Printing from a Smartphone or Tablet173
Cancelling Printing Using the Product Control Panel173
Scanning174
Starting a Scan174
Starting a Scan Using the Product Control Panel174
Scanning to Email176
Scanning to a Memory Device177
Scanning to the Cloud178
Scanning to the Product's Hard Drive179
Scanning to a Connected Computer179
Setting up a WSD Port (Windows 7)181
Control Panel Scanning Options182
Setting up and Scanning to a Network Folder or FTP Server184
Creating a Shared Network Folder184
Registering Contacts for Network Folder or FTP Scanning - Web Config186
Registering Contacts for Email, Network, or FTP Scanning - Control Panel187
Scanning to a Network Folder or FTP Server189
Starting a Scan Using the Epson Scan 2 Icon190
Starting a Scan from a Scanning Program193
Starting a Scan from a Smartphone or Tablet195
Scanning with Document Capture Pro or Document Capture195
Scanning with Simple Scan in Document Capture Pro - Windows195
Scanning with Job Scan in Document Capture Pro - Windows197
Adding and Assigning Scan Jobs with Document Capture Pro - Windows199
Scanning with Document Capture - Mac202
Scanning in Epson Scan 2205
Additional Scanning Settings - Main Settings Tab208
Additional Scanning Settings - Advanced Settings Tab209
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2210
Image Format Options212
Scan Resolution Guidelines212
Scanning Special Projects213
Scanning to a Sharepoint Server or Cloud Service - Windows213
Scanning Multi-Page Originals as Separate Files - Windows215
Entering a User ID and Password for Scanning218
Faxing220
Connecting a Telephone or Answering Machine220
Setting up Fax Features225
Setting up Basic Fax Features225
Using the Fax Setup Wizard225
Selecting the Line Type227
Setting the Number of Rings to Answer227
Selecting Advanced Fax Settings228
Basic Settings - Fax228
Send Settings - Fax231
Receive Settings - Fax232
Report Settings - Fax234
Security Settings - Fax235
Setting up the Fax Utility - Windows236
Setting up Contacts and Contact Groups239
Creating a Contact239
Editing or Deleting a Contact240
Creating a Contact Group240
Editing or Deleting a Contact Group241
Sending Faxes242
Sending Faxes from the Product Control Panel242
Sending a Fax Using the Keypad, Contact List, or History243
Fax Sending Options244
Sending a Fax at a Specified Time246
Sending a Fax on Demand (Polling Send/Box)247
Sending a Fax on Demand (Bulletin Board Box)248
Sending a Stored Fax249
Dialing Fax Numbers from a Connected Telephone250
Sending Faxes Using the Fax Utility - Windows251
Sending Faxes Using the Fax Utility - Mac254
Sending IP Faxes Using the Control Panel257
IP Fax Destination Examples258
Receiving Faxes259
Fax Reception259
Receiving Faxes Automatically259
Receiving Faxes Manually260
Forwarding Received Faxes260
Viewing a Fax on the LCD Screen (Using the Fax Box)261
Receiving a Fax by Polling263
Checking Fax Status263
Printing Fax Reports264
Fax Report Options264
Using External USB Devices with Your Product266
Connecting a USB Device266
Viewing and Printing from the LCD Screen267
Printing JPEG Photos267
Print Setting Options - JPEG Mode268
Printing TIFF and PDF Files270
Print Setting Options - TIFF Mode270
Print Setting Options - PDF Mode272
Transferring Files on a USB Device273
Setting up USB Device Access273
Using Your Product's Internal Storage275
Storage Folder Types275
Creating Shared Folders276
Printing a Stored File277
Saving Groups for Printing from Storage277
Editing or Deleting a Saved Group278
Saving Stored Files to an External USB Device278
Emailing Stored Files279
Saving Stored Files to a Network Folder279
Saving Stored Files to Cloud Services280
Storage Menu Options281
Searching for Folders and Files284
Deleting Folders and Files from Storage285
Changing the Storage Period of Files285
Restricting Shared Folder Access286
Replacing Ink Cartridges, Maintenance Boxes, and Cassette Rollers287
Ink Safety Precautions287
Check Cartridge and Maintenance Box Status289
Checking Ink Status on the LCD Screen290
Checking Ink and Maintenance Box Status with Windows290
Checking Cartridge and Maintenance Box Status - Mac291
Replacing Ink Cartridges and Maintenance Boxes292
Purchase Epson Ink Cartridges and Maintenance Box292
Ink Cartridge and Maintenance Box Part Numbers293
Removing and Installing Ink Cartridges293
Replacing the Maintenance Box294
Replacing the Paper Feed Rollers295
Adjusting Print Quality297
Print Head Maintenance297
Checking the Nozzles Using the Product Control Panel297
Cleaning the Print Head Using the Product Control Panel299
Automatically Cleaning the Print Head Using the Product Control Panel300
Cleaning and Transporting Your Product301
Cleaning Your Product301
Cleaning the Scanner Glass301
Cleaning the Automatic Document Feeder303
Moving or Transporting Your Product307
Solving Problems309
Viewing the Help Screen309
Product Status Messages310
Job Status Error Codes313
Running a Product Check318
Resetting Control Panel Defaults319
Solving Setup Problems321
Product Does Not Turn on or off321
Noise after Ink Installation322
Software Installation Problems322
Solving Network Problems322
Product Cannot Connect to a Wireless Router or Access Point323
Network Software Cannot Find Product on a Network324
Wireless Network Connection Is Unstable on a Mac326
USB Connection Problems326
USB 3.0 Connection Is Unstable When Using a USB 2.0 Cable326
Wired Network Connection Becomes Unstable327
Product Does Not Appear in Mac Printer Window327
Cannot Print over a Network328
Cannot Scan over a Network330
Solving Network Security Problems331
Cannot Create the Secure IPP Printing Port331
Cannot Update a Certificate or Create a CSR331
Cannot Import a Digital Certificate332
Deleted a CA-Signed Certificate332
Digital Certificate Warning Messages333
Solving Copying Problems334
Product Cannot Copy334
Product Makes Noise, but Nothing Copies335
Product Makes Noise When It Sits for a While335
Solving Copy Quality Problems335
Copies Have Incorrect or Faint Colors336
Position, Size, or Margins of Copies Are Incorrect337
Solving Paper Problems337
Paper Feeding Problems337
Originals Do Not Feed from the Automatic Document Feeder339
Paper Jam Problems340
Paper Ejection Problems340
Solving Problems Printing from a Computer341
Nothing Prints341
Product Icon Does Not Appear in Windows Taskbar343
Printing Is Slow344
Solving Page Layout and Content Problems346
Inverted Image346
Too Many Copies Print346
Blank Pages Print347
Incorrect Margins on Printout347
Incorrect Characters Print348
Incorrect Image Size or Position349
Slanted Printout349
Solving Print Quality Problems350
White or Dark Lines in Printout350
Blurry or Smeared Printout351
Faint Printout or Printout Has Gaps353
Grainy Printout354
Incorrect Colors355
Solving Scanning Problems356
Scanning Software Does Not Operate Correctly356
Cannot Start Epson Scan 2357
Solving Scanned Image Quality Problems358
Image Consists of a few Dots Only358
Line of Dots Appears in All Scanned Images359
Straight Lines in an Image Appear Crooked359
Scanned Image Quality Problems360
Image Colors Are Patchy at the Edges361
Ripple Patterns Appear in an Image362
Scanned Image Edges Are Cropped362
Solving Faxing Problems362
Cannot Send or Receive Faxes363
Cannot Receive Faxes with a Telephone Connected to Your Product365
Fax Memory Full Error Appears365
Fax Quality Is Poor366
Sent Fax Is Received in an Incorrect Size367
Received Fax Is Not Printed367
Solving USB Device Problems368
Cannot View or Print from a USB Device368
Cannot Save Files on a USB Device369
Cannot Transfer Files to or from a USB Device369
Uninstall Your Product Software369
Uninstalling Product Software - Windows370
Uninstalling Product Software - Mac371
Where to Get Help (U.S. and Canada)371
Where to Get Help (Latin America)372
Administering Your Product375
Accessing the Web Config Utility375
Changing the Administrator Password in Web Config376
Configuring Product Settings376
Checking Status Information377
Managing the Network Connection377
Network Settings378
Setting Control Panel Options382
Locking Individual Settings382
Using an Email Server383
Configuring an Email Server384
Email Server Settings384
Checking the Email Server Connection385
Mail Server Connection Report Messages385
Sending Email Notifications387
Using an LDAP Server388
Configuring the LDAP Server and Selecting Search Settings388
LDAP Server Settings389
LDAP Search Settings390
LDAP Connection Report Messages391
Adjusting Power Saving Settings392
Adjusting Control Panel Sounds392
Erasing Hard Drive Data392
Importing and Exporting Product Settings393
Exporting Settings Using Web Config393
Importing Settings Using Web Config394
Updating Firmware Using Web Config394
Synchronizing the Date and Time with a Time Server395
Clearing the Internal Memory395
Adjusting the Contact List View Options395
Powering off or Rebooting the Product Remotely396
Restoring Default Product Settings396
Adjusting the Control Panel Layout396
Configuring Security Settings397
Connecting an Authentication Device397
Restricting Features Available for Users398
User Feature Restriction398
Configuring User Feature Restrictions398
Disabling the External Interface399
Setting up Password Encryption400
Restoring the Password Encryption Key401
Working with Audit Logs401
Setting a Password Policy401
Restricting Application Access402
Restricting PDL File Operations402
Enabling Program Verification on Start up403
Restricting Domain Access403
Using Your Product on a Secure Network403
Configuring Protocols and Services in Web Config404
Protocol Settings404
Configuring SSL/TLS Communication408
Configuring SSL/TLS Settings409
Configuring a Server Certificate for the Product409
Configuring Ipsec/Ip Filtering410
About Ipsec/Ip Filtering410
Configuring the Default Ipsec/Ip Filtering Policy410
Configuring the Group Ipsec/Ip Filtering Policies410
Ipsec/Ip Filtering Policy Settings411
Ipsec/Ip Filtering Configuration Examples417
Configuring an Ipsec/Ip Filtering Certificate418
Connecting the Product to an IEEE 802.1X Network418
Configuring an IEEE 802.1X Network419
IEEE 802.1X Network Settings419
Configuring a Certificate for an IEEE 802.1X Network421
IEEE 802.1X Network Status421
Configuring S/MIME Settings422
Configuring S/MIME Basic Settings422
S/MIME Settings422
Configuring a Certificate for S/MIME424
Using a Digital Certificate425
About Digital Certification425
Obtaining and Importing a CA-Signed Certificate426
CSR Setup Settings427
CSR Import Settings428
Deleting a CA-Signed Certificate429
Updating a Self-Signed Certificate430
Deleting a Self-Signed Certificate for S/MIME431
Importing a CA Certificate431
Deleting a CA Certificate431
Setting up Universal Print (Microsoft)432
Using Epson Device Admin Configuration Software432
Locking the Front Cover432
Technical Specifications434
Windows System Requirements434
Mac System Requirements435
Paper Specifications436
Printable Area Specifications437
Scanning Specifications438
Automatic Document Feeder (ADF) Specifications439
Fax Specifications440
Ink Cartridge Specifications441
Dimension Specifications441
Electrical Specifications442
Environmental Specifications443
Interface Specifications443
External USB Device Specifications443
Storage Specifications444
Network Interface Specifications (U.S. and Canada)445
Network Interface Specifications (Latin America)447
Safety and Approvals Specifications (U.S. and Canada)449
Fax Board Specifications450
Optional Single Cassette Specifications450
Optional Dual Cassette Specifications450
Notices452
Important Safety Instructions452
General Product Safety Instructions452
Ink Cartridge Safety Instructions454
Wireless Connection Safety Instructions456
LCD Screen Safety Instructions456
Telephone Equipment Safety Instructions456
FCC Compliance Statement457
Binding Arbitration and Class Waiver458
Trademarks461
Copyright Notice461
Libtiff Software Acknowledgment462
A Note Concerning Responsible Use of Copyrighted Materials463
Default Delay Times for Power Management for Epson Products463
Copyright Attribution463

Brand	Epson
Model	WorkForce Enterprise AM-C400
Category	All in One Printer
Language	English

Epson WorkForce Enterprise AM-C400 - User Manual

Table of Contents

Epson WorkForce Enterprise AM-C400 Specifications

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