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Ericsson Dialog 4224 Operator User Manual

Ericsson Dialog 4224 Operator
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Dialog 4224 Operator / Dialog 3214
BusinessPhone Communication Platform
User Guide
Dialog4224En.book Page 1 Tuesday, August 24, 2004 5:40 PM

Table of Contents

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Ericsson Dialog 4224 Operator Specifications

General IconGeneral
BrandEricsson
ModelDialog 4224 Operator
CategoryTelephone
LanguageEnglish

Summary

Welcome to the User Guide

Product Description and Features

Dialog 4224 Operator Hardware Overview

Details the physical components and keys of the Dialog 4224 Operator phone.

Dialog 3214 Hardware Overview

Details the physical components and keys of the Dialog 3214 phone.

Phone Keys Comparison Dialog 4224 / Dialog 3214

Compares the design and function of keys between Dialog 4224 and Dialog 3214 models.

Lamp Indications

Explains the meaning of different light signals from phone key lamps.

Display Information

Describes the layout and information presented on the phone's display screen.

Status Information

Explains abbreviations and terms used to indicate call status and system information.

Tones

Details the different audible tones emitted by the phone during operation.

Signals

Explains the ringing signals emitted by the phone for internal and external calls.

Attendance Features

Off Duty Function

Reroutes incoming external calls to an alternative answering position.

Night Switch Mode

Switches the system to Night Switch mode, routing calls to a defined night answering position.

Incoming Calls

Handling Internal Calls

Describes how incoming internal calls are indicated and displayed.

Handling External Calls

Explains how incoming external calls are displayed, including ISDN details.

Answering Incoming Calls

Instructions on how to answer new or recalled calls using handset or handsfree.

Silent Ringing Feature

Mutes the ringer for incoming calls, indicating them only on the display.

Outgoing Calls

Making Internal Calls

Steps to initiate a call to another extension using dialing or programmed keys.

Making External Calls

Procedures for dialing external numbers via access codes or line keys.

Last External Number Redial

How to redial the most recently dialed external number.

Automatic Redial Function

Automatically redials a number if it is busy or unanswered.

Handling Busy Extensions

Options for transferring or camping on calls to busy extensions.

Intrusion and Forced Release

How to break into ongoing calls or release parties during intrusion.

Abbreviated Numbers

Using stored numbers for faster dialing, including common and individual numbers.

Phone Book

Searching Phone Directories

How to search internal and external telephone directories for numbers.

During Calls

Group Listening Mode

Using the loudspeaker for conversations or monitoring calls.

Transferring Calls

Procedures for transferring incoming calls to extensions or other parties.

Establishing Conference Calls

How to set up and manage three-party telephone conferences.

Call Hold Functions

Explains individual hold and monitoring features for calls.

Operator Hold Function

Managing multiple incoming calls on hold using the operator console.

Call Ordering

Dial Tone Ordering

Ordering an external line with dial tone for another extension.

Call Ordering On and Off Line

Procedures for ordering calls while remaining on or off the line.

Call Metering

Cost of the Last Call

How to check the cost incurred for the most recent outgoing external call.

Reading Own Cost Counter

How to check the accumulated cost of your own calls since the last reset.

Integrated System Check

Verifies counter values during system reconfigurations to prevent data loss.

Call Forwarding

Changing Diversion Addresses

How operators can manage call diversion settings for other extensions.

Cancelling Diversions

Procedures for deactivating internal and external call diversions.

Absence Information

Entering Absence Information

How to input text or voice messages for absent users.

Using Pre-defined Absence Texts

Utilizes pre-set messages for indicating absence reasons and return times.

Recording Voice Absence Messages

Steps to record and activate voice messages for user absences.

Free Text Absence Information

Entering custom text messages for absence, visible on display phones.

Messages

Message System Password Protection

Setting and managing passwords for accessing the message system.

Common Mailbox System

Diverting calls to a common mailbox for leaving messages.

Retrieving Messages

Instructions for checking received messages, both internally and externally.

Sending Messages

How to send direct, callback, voice, or text messages to extensions.

Dictaphone Function

Recording and retrieving personal voice messages using the Dictaphone feature.

Security

Changing User Password

Procedure to change the four-digit password for phone security.

Bypassing Blocked Extensions

Temporarily bypassing blocked extensions using a password.

Blocking and Unblocking Extensions

How to block or unblock your own phone extension for security.

Group Features

Key System Usage

Using pre-programmed keys to monitor external lines and make calls.

Supervision and Telephone Attendance

Monitoring and handling calls for a group of extensions.

Loudspeaker Paging

Paging all extensions in a group with voice messages.

Common Bell Feature

Allows extensions to pick up calls from a predefined Common Bell extension.

Group Hunting

Distributing incoming calls to members of a hunt group.

ISDN Facilities

ISDN Number Identification

How caller and called party numbers are displayed on ISDN lines.

Answering ISDN Calls

How incoming calls from ISDN lines are presented and handled.

Malicious Call Identification

Registering numbers of malicious incoming calls for tracing.

Number Secrecy Feature

Suppressing your phone number from being shown to the connected party.

Other Useful Features

Setting Reminders

How to set timed reminders for yourself within a 24-hour period.

Background Music

Listening to background music through the phone's loudspeaker.

Doorphone Operation

Monitoring and operating door locks via the phone.

Direct Inward System Access (DISA)

Making external calls via the company PBX while working remotely.

Account Number Usage

Placing costs of external calls on a selected account number.

Write Text

Settings

Programming Functions

Assigning functions to programmable keys on the telephone.

Function Codes and Required Data

Reference table for function codes, associated data, and ringing characters.

Adjusting Volume Levels

Setting volume for handset, loudspeaker, and background music.

Ringing Signal Settings

Adjusting ringing type, volume, and character for incoming calls.

Personal Settings Configuration

Customizing phone behavior like answer, extend, and signalling modes.

Adjusting Display Contrast

Modifying the screen contrast for better readability.

Accessories

Expansion Key Panels

Details on adding extra keys to expand phone functionality.

Option Units

Describes optional units like extra bells or headset functionality.

Headset Functions

How to use and manage headset features with the phone.

Installation

Installing Cables

Step-by-step guide for connecting handset, line, and other cables.

Installing Stands and Adapting Telephone

Instructions for attaching stands and adjusting the phone's angle.

Installing Key Panels

Guide for connecting expansion key panels to the telephone unit.

Installing Pullout Leaf

Instructions for attaching the pullout leaf to the phone base.

Wall Mounting Handset Hook

How to mount the phone on a wall using the handset hook.

Placing and Cleaning the Telephone

Guidelines for positioning and maintaining the phone's cleanliness.

Glossary

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