1. Express warrantee
1.1 This document sets out the warrantee that applies in respect of Escea products
purchased in countries/regions administered by Escea Distributors listed in the appendix.
1.2 This warrantee is valid only within the country of purchase.
1.3 This warrantee applies to new Escea products purchased after January 1, 2014.
2. Nature of warrantee
2.1 Subject to the exclusions in section 3 and clauses 2.2 – 2.5, we undertake to put
right any defects of materials or workmanship by Escea for the periods specified below:
*From date of purchase
2.2 Where an Escea product is covered by a parts and labor warrantee, the warrantee
covers both the repair by Escea of the defective part or the provision of a spare part to
replace the defective part and the installation of that part.
2.3 Where an Escea product is covered by a parts only warrantee, the warrantee
covers only the repair by Escea of the defective part or the provision of a spare part to
replace the defective part and does not include costs associated with the removal of the
defective part or the installation of the repaired or replaced part.
2.4 Due to ongoing product development, Escea reserves the right to change any
specifications listed in this warrantee without notice.
2.5 Escea or Escea distributor must preauthorize all warrantee work.
3. Warrantee exclusions
3.1 This warrantee excludes:
3.1.1 Improper installation, failure to function due to accident, negligence or misuse,
alteration or adjustment of the manufacturer's settings of components, any other alteration,
lack of proper and regular maintenance, incidental or consequential damage, damage
incurred while the appliance is in transit, and act of God.
3.1.2 Any repair and replacements of parts that are subject to normal wear and tear
during the warrantee period, including paint, gaskets, batteries, and the discoloration of
glass or the fuel bed.
3.1.3 Minor expansion, contraction, or movement of certain parts causing noise;
3.1.4 Changes in the interior/exterior surface finishes (e.g. any staining or soot/smoke
damage caused by flue products);
3.1.5 Damage to surfaces caused by fingerprints, scratches, or melted items;
3.1.6 Damage caused by abnormally corrosive environments (e.g. sea salt corrosion);
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