What to do if I forgot my ETL SecureLogic 20710 PIN number?
If you've forgotten your PIN for your ETL Safe, you can open the vault using the Emergency Access Key. For Model 20700, you can then change the PIN. Alternatively, you can perform a Master Reset to return the system to its default settings.
Why the electronics of my ETL SecureLogic 20710 Safes don't work after unboxing?
If the electronics of your ETL Safe are not working right out of the box, charge the battery for 12 hours. If charging doesn't solve the problem, contact Customer Service.
How to fix an ETL SecureLogic 20710 Safes door that opens slowly?
If the door of your ETL Safe opens very slowly or only partially, gently pull the door downward until it is in the full open position. Ensure that the slide rails and door are free from obstructions. You can also slightly oil the bearings with a silicone-based spray, but do not lubricate them more than once per year.
What to do if ETL SecureLogic 20710 touchpad works but the door doesn't open?
If the power and touchpad are operational on your ETL Safe, but the door does not open, use the Emergency Access Key to open the Wall Vault™ door. Gently pull the door downward while turning the key to the right. Before closing the door again, make sure the slide rails and door are free from any obstructions.
Why does my ETL Safes system register an invalid fingerprint?
The system might register an invalid fingerprint on your ETL Safe because the sensor is dirty or has accumulated moisture. Refer to the maintenance instructions for cleaning.
Details on servicing the Wall Vault, emphasizing factory-only repairs and voided warranties upon tampering.
Safety warnings regarding firearm storage devices and recommendations on safe practices.
Details on various methods to open the vault door, including biometric, keypad, and emergency key access.
Solutions for when the vault's electronics do not activate upon initial use, including charging the battery.
Guidance on recovering access if the PIN is forgotten, using the emergency key or master reset.
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