Troubleshooting
Situation Cause/Solution
Camcorder cannot
turn on
Power is low. Recharge battery
Camcorder is frozen
Press and hold button for 5 seconds to
force shutdown; press again to turn on
Camcorder cannot
record
•
No microSD card or microSD card is full
•
microSD card cannot be recognized
•
Format microSD card or replace microSD card
Camcorder cannot
connect to AP or
could server
• Invalid AP name or password
• Weak WiFi signal or not in WiFi coverage
• No internet or cloud server is not accessible
• Blocked by some firewall
Mobile cannot find
camcorder
【
Local
】.
• Camcorder WiFi is disabled or not in WiFi
coverage
• Mobile WiFi is disabled
• iOS user does not choose camcorder name in
Wi-Fi Settings
•
Tap [Refresh] button on [Unieye Drive]
Mobile cannot watch
live view
【
Local
】.
• Weak WiFi signal
• Camcorder is recording
• Camcorder is occupied by other mobile
Mobile cannot connect
to cloud server
【
Internet
】.
Check mobile 3G/4G or WiFi
internet connection
Mobile cannot
watch live view
【
Internet
】.
The internet bandwidth is insufficient for
camcorder upload or mobile download
Forget
camcorder
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