10
Troubleshooting
If the accuracy of the measurement is in ques tion, check the following:
Is the sensor window clean?
Check the sensor window and reflective cup for cleanliness and remeasure.
Is the target’s surface non-metallic?
Coat metallic surfaces with a non-metallic finish and remeasure.
Is the target’s surface transparent?
• Coat transparent surfaces with an opaque non-metallic finish and
remeasure.
• Put a shiny metallic surface such as aluminum foil behind the
transparent target and remeasure.
Was the instrument’s nosepiece in contact with the surface?
Touch the nosepiece flush to the target’s surface and remeasure.
If after applying all of the above solutions the instrument’s accuracy is still
in question, contact Exergen for further directions.
Warranty
Exergen warrants the Microscanner™ D-Series to be free of defects in
material and workmanship for a period of one year from the date of
purchase, and will repair or replace the returned instrument (at Exergen’s
discretion) at no charge during the period. No other warranties are implied.
If repair is required:
• Contact the factory for a Return Material Authorization (RMA) Number.
• Mark the RMA number on both the shipping box and the packing slip.
• Include a description of the unit’s problem.
• Ship the instrument prepaid. Exergen will return ship prepaid.
• After you have received an RMA Number, send to:
Exergen Corporation
Repair Department
400 Pleasant Street
Watertown, MA 02472 U.S.A.
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