Powerware
®
Plus 12 Operator's Manual (164200090 Rev E) 27
6 Troubleshooting
If you have installed your UPS and it does not perform properly, consult the chart
below. If the condition persists, contact qualified service personnel.
Power is applied to the UPS, but
the UPS does not start up and
the Bypass indicator is flashing.
Output type set incorrectly. Reset the output voltage and
frequency to match the inputs
(see page 11).
Input wiring not in proper
rotation.
Make sure the correct output
phase is selected in the Select
Type menu (see page 11). If the
problem persists, have an
electrician check the input
phase rotation.
Power is applied to the UPS, but
the UPS does not start up and
Improper voltage applied to the
unit.
Check the utility input voltage.
no
n
cators are on.
Output breaker is open (O). Close(I)theoutput breaker.
UPS is in Load PowerĆOff mode. Press the UPS On button.
UPS starts, enters Normal
mode, and then turns off;
or Battery indicator flashes and
Battery not connected. Contact qualified service
personnel.
or Battery indicator flashes and
alarm sounds while UPS is
on battery.
Battery breaker is not
closed (O).
Close(I)thebattery breaker.
Normal indicator flashing
(bypass not available).
Input (bypass) out of frequency
or voltage limits.
Check set type and sync range.
Obtaining Service
If you have any questions or problems with your UPS, call for service at one of the
following telephone numbers and ask for a UPS technical representative.
In the United States
In Canada
All other countries
Please have the following information ready when you call for service:
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
For any warranty claim to be valid, the Warranty Registration Card must be on
file, or Proof and Date of Purchase must be available.
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