FAFREES F20 Master - Troubleshooting and Warranty; Troubleshooting Guide; Limited Warranty Information

EN
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TROUBLE SHOOTING
Symptoms
Possible Causes
Most Common Solutions
The bike can’t be
powered on
1. Insufficient battery power
2. Faulty connections
3. Battery not fully seated in tray
4. Improper turn on sequence
5. Brakes are applied
1. Charge the battery
2. Clean and repair connectors
3. Install battery correctly
4. Turn on bike with proper sequence
5. Disengage brakes
Irregular
acceleration
and/or reduced top
speed
1. Insufficient battery power
2. Loose or damaged throttle
3. Misaligned or damaged magnet ring
1. Charge or replace battery
2. Replace throttle
3. Align or replace magnet ring
The motor does
not
respond when the
bike is powered on
1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
1.Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
Reduced range
1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwind,
braking, and/or
excessive load
4. Battery discharged for long period of
me without
regular charges, aged, damaged.
5. Brakes rubbing
1. Adjust tire pressure
2. Check connections or charge
battery
3. Assist with pedals or adjust route
4. Contact Product Support if range
decline persists.
5. Adjust the brakes
The battery will not
charge
1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
Wheel or motor
makes strange
noises
1.Loose or damaged wheel spokes or
rim
2.Loose or damaged motor wiring
1. Tighten, repair, or replace
2. Reconnect or replace motor.
LIMITED WARRANTY
Your bike
’
s warranty and other binding legal terms (e.g., terms of purchase, etc.) are subject to change
at any time. To view your terms of purchase and know current warranty, please go to
https://www.fafreesebike.com/pages/warranty
Warranty Info
Only the original owner of an ebike purchased from Fafrees online or Fafrees distributors is covered by
this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end
immediately upon the end of the Warranty Period.
The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the
“
battery
”
), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket,