12
Trouble Shooting
Problem What to do
Poor sound
quality
• Use a different music source.
• Pair a different Bluetooth device.
• Disconnect the second device
• Move the Bluetooth device closer to the earbuds,
and away from any interference or obstructions.
• Clear any debris or wax buildup from the earbuds
and earbud nozzles.
Earbuds don’t
charge
• Open the USB connector and securely connect the
small end of the USB cable to the USB connector.
Make sure the connector on the cable is correctly
aligned with the connector on the earbuds.
• Secure both ends of the USB cable.
• If your earbuds have been exposed to high or low
temperatures, let the earbuds return to room
temperature and then try charing again.
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