Firmware Update
Troubleshooting
FIREFLY APP
• Download the latest version of the Firefly app.
• Make sure you are connected to the internet and
Bluetooth is turned on.
• Connect your device.
• If a new version is available, the app will automatically
update your firmware.
• When completed, a window will appear saying “Update
Success.”
• To check the firmware version on your device, click “Device
Info” on the “Settings.
• Occasionally the update process will not complete successfully.
If this is the case, a message will be shown communicating this
and present a button that says “Try Again.”
• Press “Try Again” and the update will resume it’s process until
completed.
• The primary reason this can happen is intermittent outages of
Bluetooth/internet connectivity.
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