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4.2 (Something Went Wrong) Vehicle Not Responding
Why am I receiving this error?
You are receiving this error because the DroneMobile device in your vehicle is unable to receive
and/or confirm commands sent from the DroneMobile app.
How can I resolve this issue?
Please try any of the following to troubleshoot your issue.
1. Make sure your vehicle has network coverage – If your vehicle is parked in a non-
residential parking structure or in the middle of the wilderness, you may not be able to
connect to your vehicle.
2. Try resending your command – Occasionally, initial commands sent from the
DroneMobile app may time out. Try sending the same command to your vehicle and see
if you are able to connect to your vehicle.
3. Wait 2-3 hours – Networks refresh ever 2-3 hours and connections may resolve
themselves after waiting for a short period of time.
4. Make sure you have the most current version of the DroneMobile smartphone
app. – Visit your smartphone’s app store to see if any updates for your DroneMobile app
are available.
5. Log out and log back into the DroneMobile app. – If you do have the most current
version of the DroneMobile app, try logging out and logging back into the app. You can
log out by pressing “Settings” in the menu, and then “Profile” to see the Log Out button.
Log back and try re-sending your command.
If you still are unable to connect to your vehicle after trying these 5 steps, please visit
the DroneMobile blog to see if there are any known network issues that might be affecting your
vehicle.
OR
Visit your local authorized DroneMobile dealer. We recommend visiting your original place of
installation, but all DroneMobile dealers are trained to support our customers.
Please have your DroneMobile dealer perform the following procedures:
1. Power-cycle the DroneMobile module – Disconnect the main harness from the module,
wait 10 seconds, and reconnect. Wait to see that both the blue and green LEDs are
flashing.
2. Secure the DroneMobile module mounting position – Make sure the DroneMobile
module is mounted label-side DOWN and as far up in the dashboard as possible.
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