16
Troubleshooting your Fitbit Flex 2
If you experience one of the following problems, it may be fixed by restarting your tracker:
● Not syncing despite successful setup
● Not responding to taps despite being charged
● Not tracking your steps or other data
Note: Restarting your tracker reboots the device but does not delete any data.
To restart your tracker:
1. Plug the charging cable into the USB port on your computer or a UL-certified USB wall charger.
2. Remove the tracker from the wristband and press the tracker into the compartment on the
charging cable. The pins on the charging cable must align with the corresponding pins on the
back of the tracker and lock securely in place. You’ll know the connection is secure when you see
a light pattern on the tracker. Your Flex 2 will being charging.
FPO [tracker pins aligned with charging cable pins ]
FPO [tracker going correctly into charging cable]
3. Find the button on the charging cable and press it three times within five seconds. The button is
near the tracker compartment.
The tracker vibrates each time you press the button. When all the lights flash at once it means the
tracker restarted and you can put it back in the wristband.
For more troubleshooting information or to contact Customer Support, see http://help.fitbit.com.
To Next Page
Loading...
Need help?
General
